Insurance Industry Professional, seeking a challenging Management assignment in the

Property and Casualty segment

  Long-term managerial experience in overseeing development of productivity and positive team morale; particularly skilled in growing exceptionally focused and motivated personnel teams with amazing synergy

  Well-honed capabilities in managing Inland Marine, Professional Liability, Specialty & Commercial Auto underwriting activities and daily operations of Submissions and Clearance Department

  Exceptional skills in identifying crucial daily tasks and ensuring their completion in alignment with organizational standards, guidelines and requirements

  Skillfully met all responsibilities associated with onboarding new personnel, managing related orientation and document development; successfully managed budgets and performed administrative services including leading weekly staff meetings and such HR functions as timesheet and payroll management

Navigators Group 2013 - 2017

Operations Manager (2015-2017)

         Effectively managed daily activities of Underwriting Assistants for Inland Marine, Professional Liability, Specialty and Commercial Auto, ensuring successful completion of Policy Issuance, Endorsement and Premium Bookings; regularly tested system enhancements in Navigator System of Record.

         Successfully completed optimization project that included identifying Underwriting Assistants completed assignments and transferring to Office Service Specialist; also completed process documents for new and old processes.

         Held responsibilities for reviewing resumes/interviewing applicants for Underwriting Assistant positions, overseeing work performance of 14 personnel, managing weekly timesheet reporting, and leading weekly staff meetings; also oversaw all office-related budgetary matters including procurement of supplies and equipment to serve needs of 50 employees.

         Considered Office Ambassador/Manager and was contributing attendee at meetings with facility ownership, surfacing office staff concerns.

Operations Supervisor (2013-2015)

         Oversaw day-to-day operations of Submissions and Clearance Department, ensuring clearing of submissions within under 24 hours for 12 Divisions; also completed optimization project of transferring completed Underwriting Assistant tasks to Office Service Specialist.

         Held responsibilities for completing process documents for old/new process and oversaw budget to ensure sufficiency in meeting supplies/equipment needs for 50 staff personnel.

         Performed HR-related functions including reviewing resumes and interviewing candidates for Office Service Specialist position, managing work production of staff of ten individuals, overseeing weekly timesheet reporting and leading weekly staff meetings.

         Served as Office Manager and Ambassador and attended all meetings with ownership to surface employee concerns.

Advantage Medical Equipment, Huntley, IL 2011 2013

Operations Manager

         For this durable medical equipment organization successfully managed all daily operations including accurate delivery of equipment orders within agreed-to timeframes; orders included equipment/supplies for multiple nursing home/hospice facilities of up to 100 patients.

         Actively worked with physicians to ensure patients received needed equipment following surgical procedures, developed bids for regional contracts and oversaw all activities related to processing Medicare insurance as well as private billings; managed equipment/supplies budget, supervised work performance of six staff members including preparing weekly timesheets and led weekly staff meetings. Also attended marketing meetings focused on new business development.

Zurich Financial Services, Atlanta, GA 2007 2008

Underwriting Assistant II / Commercial Markets Environmental

         Assisted Underwriters with Submissions and Policy Issuance matters; reported directly to Underwriting Operations Manager and provided support for underwriting operations, procedures and policies.

         Recommended acceptance/refusal of submissions, facilitated opportunities for new business, renewals and endorsements, and utilized Socrates and Zeus in-house software to analyze assigned data and accounting information; also discussed risks associated with underwriting with intermediaries.

Xchanging Global Insurance Services, Atlanta, GA 2003 2006

Operations Manager / Submission & Clearance and Policy Issuance

         Scheduled work priorities and assigned tasks to staff, establishing completion target dates; continually tracked work performance to assure accomplishment of tasks on time and within budget; successfully recorded 15% increase in productivity in response to initiating workflow streamlining, which reduced overhead costs by 15% as well.

         Successfully achieved standards volume and production rates as delineated in SLA, analyzed received submission information versus information uploaded in submission system.

         Continually implemented standards for production, productivity, quality and customer service to improve process flows while minimizing any additional staffing requirements; also developed new approach to decrease error ratio.

Alabama Agricultural & Mechanical University, Normal, AL

Sociology Studies

Savannah State University, Savannah, GA

Sociology Studies