Personable, well-educated communicator with experience outperforming job goals for employers, including in the public sector.

  Strong training and development and public administration related background.

  Promoted to a position of greater responsibility at Prince Georges County, Department of Corrections.

  Displayed a proven ability to help those convicted of crimes to turn their life around and be better citizens.

  Trained up to 10 colleagues on best practices of operations, including resolving problems.

  Contributed to developing policies and procedures and improving processes.

  Stellar listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders in person, over the telephone or via email.

  Proactively identified and resolved problems in real time using strong judgment and people skills.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Master of Science (MS), General Administration, Central Michigan University; earned 2016.

  Veteran, United States Army (earned Army Service Medal for excellent service).

  Proficient with Microsoft Office Suite.

Prince Georges County, Department of Corrections Upper Marlboro, MD 2004-Oct. 2015

Correctional Treatment Coordinator II (2008-Oct. 2015)

  Reporting to the Unit Chief, showcased a proven ability to build and maintain relationships with a diverse group of individuals from a variety of socio, economic and educational backgrounds.

  Communicated effectively with key stakeholders both in person and over the telephone.

  Interviewed adult and juvenile offenders as well as their families to provide counseling services.

  Assisted individuals with a variety of life challenges, including legal issues; substance abuse; mental health diagnosis; unemployment; and other personal problems or roadblocks.

  Ensured compliance with government and organization regulations, and Court orders and judgments.

  Focused objectives on helping individuals make better life choices and not become repeat offenders.

  Displayed strong time management skills to managed more than 40 cases simultaneously.

  Ensured individuals were making progress and in compliance with probation/rehabilitation terms.

  Performed weekly visits to homes, schools or detention centers to assist offenders.

  Administered scheduled and random drug and alcohol tests in accordance with individual Court orders.

  Documented progress of individuals and submitted recommendations to the Court as needed.

  Worked with personnel at community organizations such as employment agencies or housing providers.

Prince Georges County, Department of Corrections Upper Marlboro, MD 2004-Oct. 2015

Achievements:

  Recognized by superiors for consistently exceeding performance metrics.

  Showcased stellar analytical and attention to detail skills to identify offenders that were trying to manipulate the system and documented behavior for the Court.

  Gained the trust, confidence and respect of manager to train up to 10 staff members on best practices.

  Developed and implemented employee and organizational policies, including streamlining procedures.

  Implemented quality control protocols that ensured delivery of high-quality, standard treatments.

  Collaborated with HR personnel to resolve performance issues or setbacks.

  Helped to create a collaborative work environment to retain top talent.

Corrections Officer (2004-2008)

Master of Science (MS), General Administration; earned 2016

Central Michigan University

  Major Coursework: Human Resources Administration; Human Resource Management; Organizational Dynamics and Human Behavior; Communication and Social Organizational Change; Managerial Accounting and Finance; Regulatory Processes and Administrative Law; Financial Planning for Managers; Multiculturalism; Strategic Planning; American Public Policy Making; Public Relations Management; and Managing Change with Emotional Intelligence.

Bachelor of Science (BS), Social Sciences; earned 2008

University of Maryland University College

  Major Coursework: Human Resource Management; Labor Relations; Negotiation and Conflict Management; and Workplace Ethics.

National Crime Information Center (NCIC) Certified

Dear Hiring Manager:

I am currently seeking a challenging opportunity at your organization and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, I am a personable, well-educated communicator with experience outperforming job goals for employers, including in the public sector. I have a strong training and development and public administration related background. For example, during my more than 10 years with the Prince Georges County, Department of Corrections, I was promoted to a position of greater responsibility. I displayed a proven ability to help those convicted of crimes to turn their life around and be better citizens. Among my additional unique qualifications:

  Trained up to 10 colleagues on best practices of operations, including resolving problems.

  Contributed to developing policies and procedures and improving processes.

  Stellar listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders in person, over the telephone or via email.

  Proactively identified and resolved problems in real time using strong judgment and people skills.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Master of Science (MS), General Administration, Central Michigan University; earned 2016.

  Veteran, United States Army (earned Army Service Medal for excellent service).

As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx