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Personable hospitality leader with a proven track record of building and growing relationships with guests.
Performed as a Server at Rizzo s Malabar Inn, a historic spaghetti house that s been operating since 1935.
Stellar listening, verbal communication and interpersonal skills to gain the trust, confidence and respect of customers and co-workers in a fast-paced environment.
Worked as a Server both in a restaurant and banquet hall setting, including collaborating with colleagues to provide an exceptional dining experience during weddings, fundraisers and other major events.
Proactively identified and resolved problems in real time to maintain guest loyalty.
Server, Rizzo s Malabar Inn Crabtree, PA Oct. 2015-Present
Provided outstanding service to guests at this historic spaghetti house that has operated since 1935.
Deliver an exceptional fine dining experience in both the restaurant or during special banquet hall events.
Collaborate effectively with a diverse team of hospitality professionals to exceed guest expectations.
Work a variety of
high-profile events such as weddings, birthdays, funerals and
Sales Specialist, Victoria s Secret Boca Raton, FL Feb. 2012-June 2015
Consistently ranked in the top 5% for sales and new credit card activations.
Chosen by management to serve as Category Supervisor for the 2013-2014 Holiday Season and Cash Wrap Lead for the 2012-2013 Holiday Season.
Selected by superiors to visit other stores and assist with grand openings or remodels.
Gained the trust, confidence and respect of management to make an oral presentation at the annual office meeting about the latest fashion trends and to recommend new products.
Server, Rizzo s Malabar Inn Crabtree, PA June 2010-Jan. 2011
Ensured a memorable fine dining experience in both the restaurant or during special banquet hall events.
Worked well with a unique team of hospitality professionals to exceed customer expectations.
variety of high-profile events such as weddings, birthdays, funerals and
Customer Service Representative, T-Mobile Fort Lauderdale, FL Aug. 2009-May 2010
Consistently scored in the top 10% on customer satisfaction surveys in this high-volume call center.
Demonstrated excellent listening and verbal communication skills to persuade customers to make purchases and also assisted customers with billing or technical support related inquiries.
Ranked in the top 15% for resolving calls in a timely and efficient manner.
Completed Practical Nursing Studies, Atlantic Technical Center Coconut Creek, FL; Aug. 2013
Earned the VITAS Hospice Compassionate Heart Award
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