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Yyyyyy x. yyyyyy
xxxxxx Blairwood Ct., Las Vegas, NV 89178 abc@xyz.com xxx-xxx-xxxx
Experienced operations and managerial professional with several years of experience within high-stress environments with a strong background within the medical/health insurance industry. Experienced in managing daily medical practice operations, assisting patients with insurance inquiries, developing strategies, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, patients, and members of management.
Key Competencies
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Medical Office Management Patient Scheduling ICD-10/CPT Coding Medical Chart Management |
Insurance Regulations Strategy Development HIPAA Regulations Staff Management |
Process Improvement Attention to Detail Complex Problem Solving Team Leadership
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Professional Experience
Kareo, Las Vegas, NV October 2012-Present
Supervisor
- Directly manage a variety of administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency
- Play an integral role in coordinating the set-up of virtual offices for several providers in addition to supervising 15 staff members and providing training related to insurance and other SOPs
- Design and implement unique standard operating procedures, develop long-term organizational strategy, maintain patient medical charts, and oversee both ICD-10 and CPT coding
Medical Neurology, Las Vegas, NV November 2008-August 2012
Practice Manager
- Coordinated all day-to-day operations within a busy medical practice which included scheduling patient appointments, providing referrals, and obtaining authorizations for office/diagnostic testing
- Assessed patient medical needs with a concentration on maintaining smooth patient flow operations, provided training to new staff members, and implemented streamlined quality control procedures
- Utilized superior communication abilities in order to foster positive rapport with patients and co-workers, authorized prescription refills, monitoring chart coding, and maintained medical charts
Clinical Neurology Specialist, Las Vegas, NV April 2002-October 2008
Lead Front Office
- Facilitated front-office operations which included interviewing patients and obtaining vital signs in addition to accurately recording patient care/notes
- Verified patient appointment times and insurance eligibility, handled a multi-line phone system, and entered patient information into the organization s database
Additional Experience Includes: MA & Authorization Specialist, Bone & Joint Specialist (2008)
Education
Medical Front Office & Billing Certification
Spokane Community College, Spokane, WA
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