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Yyyyyy x. yyyyyy

xxxxxx Blairwood Ct., Las Vegas, NV 89178 xxx-xxx-xxxx


Experienced operations and managerial professional with several years of experience within high-stress environments with a strong background within the medical/health insurance industry. Experienced in managing daily medical practice operations, assisting patients with insurance inquiries, developing strategies, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, patients, and members of management.


Key Competencies


         Medical Office Management

         Patient Scheduling

         ICD-10/CPT Coding

         Medical Chart Management

         Insurance Regulations

         Strategy Development

         HIPAA Regulations

         Staff Management

         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Team Leadership


Professional Experience

Kareo, Las Vegas, NV October 2012-Present


  • Directly manage a variety of administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency
  • Play an integral role in coordinating the set-up of virtual offices for several providers in addition to supervising 15 staff members and providing training related to insurance and other SOPs
  • Design and implement unique standard operating procedures, develop long-term organizational strategy, maintain patient medical charts, and oversee both ICD-10 and CPT coding


Medical Neurology, Las Vegas, NV November 2008-August 2012

Practice Manager

  • Coordinated all day-to-day operations within a busy medical practice which included scheduling patient appointments, providing referrals, and obtaining authorizations for office/diagnostic testing
  • Assessed patient medical needs with a concentration on maintaining smooth patient flow operations, provided training to new staff members, and implemented streamlined quality control procedures
  • Utilized superior communication abilities in order to foster positive rapport with patients and co-workers, authorized prescription refills, monitoring chart coding, and maintained medical charts


Clinical Neurology Specialist, Las Vegas, NV April 2002-October 2008

Lead Front Office

  • Facilitated front-office operations which included interviewing patients and obtaining vital signs in addition to accurately recording patient care/notes
  • Verified patient appointment times and insurance eligibility, handled a multi-line phone system, and entered patient information into the organization s database


Additional Experience Includes: MA & Authorization Specialist, Bone & Joint Specialist (2008)



Medical Front Office & Billing Certification

Spokane Community College, Spokane, WA

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