Retail Manager

• Results-oriented Retail Manager with 25 years of experience overseeing operations within fast paced environments.
• Skilled in streamlining process improvement initiatives for up to 25 store locations, resulting in significant increases in company revenue.
• Regarded for ability to build, train and manage high performance teams.
• Possesses excellent interpersonal communication skills, critical to providing customer service and forming positive relationships.

Sears, Roebuck and Co., El Paso, TX & Las Cruces, NM 1992-Present

Hardlines Market Manager (2015-Present)

• Received multiple merit based promotions due to top notch leadership skills demonstrated within a fast-paced retail environment.
• Leverage excellent process improvement and organizational abilities to drive revenue growth within 25 stores across assigned territory.
• Design and deploy innovative strategies to attract new business, increase profitability and improve overall performance.
• Enhance customer experience by implementing various tactics, including satisfaction surveys and thorough follow up.
• Closely monitor team performance; develop performance action plans as necessary.
• Utilize effective merchandising strategies to promote product sales.
• Ensure adherence to all company policies and procedures throughout daily operations.

Store Manager (2007-2015)

• Fulfilled critical leadership position, overseeing daily operations for up to 110 staff members; focused heavily on performance management, conducting in depth training and ensuring delivery of top notch customer service.
• Continually implement strategies to ensure sales goals are achieved or surpassed.
• Leveraged strong product knowledge to make educated recommendations.
• Associated responsibilities included generating detailed sales forecasts, managing P&L and tracking profit margins.
• Implemented effective merchandising processes to drive sales growth.

Assistant Store Manager (1997-2007)

• Provided key support to Store Manager, with associated duties including promoting sales growth, providing excellent customer service and monitoring performance of associates.
• Involved in employee on boarding, including interviewing, hiring and training; concentrate on maintaining high retention levels.
• Closely monitored and tracked sales and profit margins; conducted thorough market research to ensure competitive pricing.

Sales Associate (1992-1997)

Computer Information System Coursework Completed, University of Texas at El Paso