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Ambitious, driven and loyal professional with over 20 years of experience in an array of operations management environments. Experienced in working independently using strong organizational skills and attention to detail. Adept at maintaining lasting and beneficial relationships with customers, colleagues and stakeholders. Able to thrive independently or as a cross-functional team member; works well with individuals and teams at all company levels. Utilizes operational acumen to tenaciously drive organizational advancement. Personable with a determined demeanor; willing to take on new duties and learn new processes. Looking to secure a strategic Account Sales role with an established company dedicated to customer satisfaction. Targeting roles that will allow for continued use of the ability to self-direct and readily adapt to new technologies.
Leadership | Interpersonal Communication | Operations Coordination | Time Management | Spanish Fluency
Supervision | Cross-Functional Team Leadership | Profit Growth | Revenue Generation | Training & Development | Recruitment Process Improvement | Strategic Planning | Problem Solving | Coaching & Mentoring | B2B Sales | Budgeting| Cold Calling
Direct Sales | Presentations | Account Management | Competitive Analysis | Consultative Selling | Solution Selling
Contract Negotiation | Customer Satisfaction | LEED Consulting | Marketing | New Business Development | Scheduling
Program & Project Management | Proposal Writing | Recruiting | Relationship Building | Event Planning | P&L
Trade Shows | Start-Ups | Strategic Planning | Sustainability | Peachtree Accounting | MS Office | Salesforce.com
Consult with clients to assess and tend to their respective flooring and textile maintenance need
Devise cost-efficient, value-added efforts that extend the lives of clients textiles; accounts include property, facility and office managers
Promoted in 2008 to take on additional duty for overseeing the Corporate Floors department s regional and national account business development using strong operational acumen to align client needs with corresponding services
Use distinctive experience to perform comprehensive analyses for each client s desires and match them with company offerings capabilities; provided services for Ericsson, Tracey Locke, Capital One, McAfee and others
Call upon a consultative approach to advocate for customers and deliver solutions that are personalized to their tastes
Serve in leadership numerous roles for various industry committees
Attained double-digit growth in each year of employment and was twice-ranked in the top three of business development professionals
Managed daily functions for a regional provider of DuPont Flooring Systems that was later purchased by an investment company to create the new Vantage Floors organization
Successfully secured 100% client retention levels during the transitional period post-acquisition
Developed and executed an operational strategy to aid company in meeting or surpassing agreed-upon organizational performance plans within allowed budgets and timeframes
Founded and maintained systems to measure crucial elements of operational management and development; monitored and reported on issues, improvement opportunities, development plans and achievements
Supervised a team of direct reports, including the execution of useful professional development efforts
Efficaciously controlled departmental expenditures using previously agreed-upon budgets
Worked in conjunction with Sales Managers to comprehend all operational development elements; made certain that all staff members and stakeholders were well-informed of corporate goals, commitments and accomplishments
Upheld awareness and expertise surrounding contemporary operational development theories
Delivered easy-to-understand interpretation to executive-level staff within the organization
Developed and evaluated all-inclusive operational tactics and performance in conjunction with executive-level staff
Confirmed that all operations integrated effectively with organizational requirements surrounding quality management, health and safety standards, legal requisites and applicable environmental policies
Drove team to increase gross margin across all locations by 20% while simultaneously upholding high levels of customer satisfaction
Prioritized personal sales efforts and customer/prospect contact with the end goal of achieving business objectives; focused on cost controls, sales excellence, time management and productivity increases
Oversaw a variety of products and services, including pricing and margins for each per previously agreed-upon intentions
Contacted current and prospect customers using innovative and effective tools; also updated client information in internal database systems
Recorded, assessed, reported on and carried out sales operations according to all relevant requirements; liaised with stakeholders to foster the development of lasting, profitable relationships
Played a key role in presenting at customer and internal meetings in order to perform duties and drive business development goals
Attended external and internal training to build a solid knowledge base including effective new operational techniques that aligned with health and safety protocols and equipment care requirements
Worked tirelessly to establish and sustain positive relationships with clients
Updated, calculated and collated all billing; included follow-up with collections agencies for current and delinquent accounts
Handled all staff payroll and tracked company trends to determine points of pride and areas in need of improvement
Managed and motivated up to 55 employees using skill in cost and inventory control to achieve operational success
Created a productive yet relaxing professional environment through careful leverage of an open-door policy that encouraged open communication with personnel
Drafted and shared monthly labor plans with all relevant stakeholders and followed through using balanced adaptation
Certification, LEED Green Associate, United States Building Council-National Capital Region Chapter
Completed Courses, English, Texas State University
2015 Corporate Floors "Big Dog" Floor Care Salesperson of the Year, Corporate Floors
Chapter Associate of the Year, DFW IFMA, July 2015 - 2012 MilliCare Sales Excellence Award
2012 and 2011 Corporate Floors Salesperson of the Year - 2008 and 2007 MilliCare Sales Excellence Award
March 16, 2018
Hiring Agent Name
Dear [Hiring Agent Name],
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:
I bring to the table over 2o years of dynamic managerial experience in various operations-centric environments. These experiences helped me sharpen and refine my operational and interpersonal-based skill sets. I ve progressed steadily over the course of my career thus far and, in the process, transformed into a talented, determined and caring manager.
As a professional, I pride myself on my reliability and diligence. I thrive in challenging, time-sensitive situations that demand professionalism, adaptability and attention to detail. This level of flexibility has served me well across various sectors including hospitality and textiles.
When working to surpass employer expectations, I find that I work well both as an independent contributor and a collaborative team player. I am a strong verbal and written communicator with unsurpassed stakeholder relations skills.
I use example-based leadership and an open-door policy to lead my team towards success. I feel that a team is only as good as its frontrunner and this mentality fuels me to achieve or exceed all objectives set before me.
Outside of my career chronology, I earned a Certification as a LEED Green Associate through the United States Building Council. I ve also completed courses at Texas State University. I consider myself a continuing learner, always willing to grow and develop as I progress in my career.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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