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Joy Ellis Walters

- 1807 Hunter Circle Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *






Dear Hiring Manager,




        I am writing this in response to a job vacancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my more than 32 years providing high-performance customer service, marketing, business management, entrepreneurship, sales support, and account management mostly in the hospitality, food, and transport industries. I am currently with Delta Global Services based in Atxxxxxxnta, GA as a Certified Trainer - Customer Service while managing my own business The Xxxxxxnding Catering, in Xxxxxx, XXXXXX. For more details, please take a moment to go through my resum .


In all my professional engagements in sales and customer service, I have demonstrated not just my relevant competencies, but also my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build customer rexxxxxxtionships so critical in generating revenues from repeat business and word-of-mouth promotions in highly competitive markets.


I am confident that my experience and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your team. If you need further cxxxxxxrification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.








Attachment: Resum




Joy Ellis Walters

- 1807 Hunter Circle Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Customer Service Public Rexxxxxxtions


Qualifications Profile


    Highly self-motivated and results-driven marketing professional with more than 32 years providing high-performance customer service, marketing, business management, entrepreneurship, sales support, and account management mostly in the hospitality, food, and transport industries

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Proven passion in youth development and community outreach programs for social and civic advocacies.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics.


Key Expertise

    Marketing & Sales (Trad. & Online)

    Business Pxxxxxxnning & Development

    Retail Sales Management

    Multiple Account Management

    Customer Service Management

    Market Research & Pxxxxxxnning

    Sales Pitch/Product Presentation

    Marketing Communications

    Rexxxxxxtionship Management (Customers, Public, & Suppliers)

    Merchandise Inventory Management

    Vendors/Contract Management

    Time Management

    Negotiations & Diplomacy

    Staff Development

    MS Office, Email/Webmail, Web Research, Social Networking, & Online Colxxxxxxborative Computing


Professional Experience


Delta Global Services Ÿ Atxxxxxxnta, GA

Certified Trainer/Customer Service Jul 2012 Present

    Pxxxxxxn, develop courses, and conduct lectures on staff development, presenting information via role pxxxxxxying, simuxxxxxxtions and team exercises.

    Support the company s Customer Service Education Department goals and objectives, and reguxxxxxxtory requirements.

    Process passengers, providing professional guidance from the reservations and ticketing to airport check-in and gate handling, all the way to ensuring baggage delivery when they arrive.


The Xxxxxxnding Catering Ÿ Xxxxxx, XXXXXX

Owner / Operator Nov 2006 Present

    Provide strategic direction in developing business pxxxxxxns, corporate vision, mission, strategies and tactics

    Manage routine day-to-day operations in growing the business and building a solid customer base.

    Identify customer needs through market research and analysis, developing menu items and promotional programs to address those needs and delight the customer.

    Support the sales team, winning and developing new accounts through effective networking and marketing strategies Manage advertising and public rexxxxxxtions activities while providing administrative support in accounting and other areas of the business.


Walters Trucking Ÿ Xxxxxx, XXXXXX

Office Manager Jan 1991 Nov 2007

    Managed team of 17 professionals in providing administrative and operations support.

    Reduced and controlled expenses by researching fuel prices and developing trucking routes that optimize fuel economy and minimized fleet maintenance.

    Surpassed revenue goals for 4 consecutive quarters. Increased profits by developing, initiating, and managing driver dispatch.

    Developed the company business pxxxxxxn, programs and strategies to maximise resources in growing the business.

    Executed integrated advertising campaigns across multiple media channels.

    Negotiated contracts with outside providers to minimize costs to the company and customers.





Joy Ellis Walters

- 1807 Hunter Circle Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


The Excel Corporation Ÿ Wichita, KS

Account Manager Aug 1988 Nov 1994

    Managed a portfolio of 25-40 accounts that generated $500T in sales.

    Evaluated market dynamics to ensure successful sales promotions in bulk meat sales to meet demand in highly competitive marketpxxxxxxce.

    Managed sales growth through product presentation, people-orientation, effective speaking engagements, time management, marketing negotiations, closing techniques, and maintain open communication channels with customers.


Xxxxxx State Department of Agriculture Ÿ Baton Rouge, XXXXXX

Animal Health Inspector/Seafood Inspector Apr 1984 Aug 1988



Various Organizations

Singer Dec 1976 Present

    Serve as member of Xxxxxx Opera Cameos/Chorus | Gilbert and Sullivan Society Lead/Chorus.

    Serve as member of the Xxxxxx Baptist Convention Lead/Chorus | Baton Rouge Performing Arts Supper/Secrets Lead | Delta Queen Steamboat Company Chorus/XXXXXX Jambaxxxxxxya Rd.

    Perform as a soloist with and as a member of the National Baptist Convention choir, and many others.

    Perform in front of live TV audiences as part of theater productions.

    Perform both a Capelxxxxxx and with musical accompaniment in several musical productions.

    Confer with clergy to select music for church services.

    Hold auditions to select performers for musical programs, events, and presentations.


Education & Credentials



B.S. in Agriculture, with emphasis in Genetics, and Marketing, 3.35% GPA

Recipient of Animal Science Schoxxxxxxrship



B.S. in General Studies, with emphasis in Animal Science

Coursework: Music Theory, Vocal Techniques and Musical Theater


Awards & Recognition

    Crowned Maid of Xxxxxx State University Mardi Gras (1984)


Professional Affiliations& Community Involvement

    Member: Animal Science Club | The Xxxxxx State University Gospel Choir/Soloist

    Youth Director: Church Mt. Canaan MB, Xxxxxx, XXXXXX

    Fund Raiser: The Joy Foundation Fund Raising,

Helping with community activities (i.e. Holiday extravaganza with Children of the Boys and Girls Club Feeding people in several homeless shelters)


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