Confident, hardworking and motivated Logistics & Freight Operations Expert with more than 20 years of industry leadership experience. Experience in successfully coordinating functions focused on driving organizational satisfaction. Skilled in working with individuals and groups of all levels. Leverage people management skills to lead performance and drive staff in both independent and team environments. Quick learner with the ability to thrive in a fast-paced environment. Adept in leading, motivating and building successful teams in intricate working environments focused on success. In pursuit of a mid-level management role in the industry that will allow for professional advancement. Eager to continue a successful career as a leader and integral staff member; targeting opportunities that will allow for career growth.

Traffic Coordination | Freight Management | Logistics Acumen | Customer Service | Decision Making | Communication

Supervision | Organizational Skills | Problem Solving | Process Improvement | Relationship Building | Strategic Planning

Teamwork & Leadership | Troubleshooting | Workflow Development | Microsoft Office

         Spearheaded daily operations including planning, routing and owner operator management functions

         Supervised the Safety Department in ensuring transportation compliance training using comprehensive evaluations

         Mentored and coached a dedicated, capable team of up to 25 Drivers/ Route Operators; included the full coordination of all long haul operations

         Worked in conjunction with direct supervisor to manage daily freight logistics for one of the foremost international providers of logistics, warehousing and distribution services in the U.S.

         Coordinated daily logistical load plans to ensure freight arrived in usable condition, with timeliness and according to prioritization

         Directly supervised a staff across scheduling, workflow assignment, coaching and counseling operations in a team setting

         Led freight recovery and distribution efforts to drive customer satisfaction through achievement of on-time delivery

         Sternly enforced driver safety measures to fuel compliance with corporate protocols

         Drove seamless customer relations; maintained direct service during extended hours of operation to guarantee satisfaction

         Chiefly worked with supervisor to lead swift, dependable daily logistical dispatch service for one of the largest courier services in the Delaware Valley

         Led computer-coordinated trafficking for all parcels and Drivers using an effective proof-of-delivery system

         Managed the distribution and receiving of customer packages and the coordination of outgoing parcels in a warehouse setting

         Directly managed a talented team in coordinating drives and fleet vehicles to guarantee prompt, safe goods delivery

         Helped drivers understand all pertinent Department of Transportation laws and procedures used to prevent violations

         Trained staff on call volume, issue response and customer service best practices; fielded high volumes of daily calls firsthand in a Call Center to respond to complaints and operational matters as they arose

         Skillfully resolved issues with clients, drivers and third-party carriers through effective customer service practices as needed; also rectified third-party concerns regarding delivery times and related actions

         Established optimal delivery and pickup routes for goods during inclement weather, road work and other adverse conditions

         Liaised with direct supervisor to design and lead transportation systems that provided quality, reliable transportation services

         Focused on corporate values and objectives in engaging actively as a trainer for new hires

         Managed computer-coordinated trafficking for all parcels and Drivers, as well as the functions of a proof of delivery system

         Directly coordinated all Drivers and fleet vehicles to ensure smooth, high-quality consumer goods delivery

         Efficaciously resolved customer, Driver and third-party Carrier concerns by delivering efficient service at all times

         Drove all communication with customers ranging from response to complaints to handling operational issues

         Demonstrated major influence in establishing optimal routes for delivery and pickup of goods during severe weather and other challenging circumstances

         Handled all billing inquiries with the utmost in precision

         Played a pivotal role in training incoming clients for the development of employment positions

         Noted strengths and weaknesses, offered support, as well as guided clients on potential employment vacancies

         Chose and developed opportunities for client staffing placement by leveraging strong working relationships with both public and private community contacts

         Launched a personalized training course that built on client strengths and fostered a viable scenario for development into employment positions

         Aided in the interviewing of clients to determine program capability and note the placement of possible employment positions

         Called on strong attention to detail in documenting onsite client training for assigned job placement

         Aimed to overcome success barriers to ensure client satisfaction

Completed Courses, Communications, Temple University

Safety Training Certified, Department of Transportation