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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Driven, focused, and hard-working Technical Support Professional with a background in overseeing daily technical operations within the educational industry. Experienced in implementing strategic operational procedures, managing equipment (software/hardware) purchases, and troubleshooting technical issues. Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, vendors, and members of management.


Proficient in: Microsoft Server ((2008-2012), Citrix, DHCP, DNS, Active Directory, Microsoft Exchange, Barracuda BackupServers, Barracuda Web Filters, Barracuda Firewalls, Windows XP/7/8/10, Microsoft Office Suite, PowerSchool, Pearson Access, Destiny, EWS, Microix, Abila, Infinite Canpus, Papercut, Paxton, Newton, Franklin, and Cisco

Key Competencies



         IT Management

         Strategy Implementation

         Budget Management



         Staff Development

         Software Licensing

         Network Administration

         Team Leadership

         Attention to Detail

         Complex Problem Solving

         Process Improvement


Professional Experience

The Pinnacle Charter School May 2006-Present

Lead IT Coordinator

  Direct daily technical operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Supervise a team of IT Technicians which requires providing individualized coaching/feedback in addition to handling escalated employee relations issues

  Act as a School Technology Coordinator for PARCC, CMAS, and Access, review and troubleshoot technical hardware/software issues, and manage both Active Directory and Exchange Server accounts

  Manage license renewal budgeting, monitor the purchasing of software/hardware equipment, ensure regulatory compliance is followed, and assist with technical projects

  Instrumental in coordinating a facilities move from Adams County School District to the Charter School Institute which required superior time management abilities


Metro Academy at Lookout Mountain August 2003-May 2006

Network Administrator/Instructor

  Handled the set-up and maintenance of internal network systems, designed/implemented technical strategies, and supervised work crew students

  Utilized superior communication and interpersonal abilities in order to successfully build positive relationships with both internal and external clients




Associate of Applied Science, Network and System Administration

Denver Technical College, Denver, CO

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in technical management roles with experience in creating innovative operational strategies, leading cross-functional teams, and troubleshooting complex technical issues. In addition, I have a demonstrated ability to interact positively with customers, oversee equipment purchasing, and assist with large-scale projects.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability to build positive relationships with customers, co-workers, and members of executive management.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy

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