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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Technical Support Professional with a background in overseeing daily technical operations within the educational industry. Experienced in implementing strategic operational procedures, managing equipment (software/hardware) purchases, and troubleshooting technical issues. Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, vendors, and members of management.
Proficient in: Microsoft Server ((2008-2012), Citrix, DHCP, DNS, Active Directory, Microsoft Exchange, Barracuda BackupServers, Barracuda Web Filters, Barracuda Firewalls, Windows XP/7/8/10, Microsoft Office Suite, PowerSchool, Pearson Access, Destiny, EWS, Microix, Abila, Infinite Canpus, Papercut, Paxton, Newton, Franklin, and Cisco
Key Competencies
|
IT Management Strategy Implementation Budget Management Coaching/Training |
Purchasing/Procurement Staff Development Software Licensing Network Administration |
Team Leadership Attention to Detail Complex Problem Solving Process Improvement |
Professional Experience
The Pinnacle Charter School May 2006-Present
Lead IT Coordinator
Direct daily technical operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels
Supervise a team of IT Technicians which requires providing individualized coaching/feedback in addition to handling escalated employee relations issues
Act as a School Technology Coordinator for PARCC, CMAS, and Access, review and troubleshoot technical hardware/software issues, and manage both Active Directory and Exchange Server accounts
Manage license renewal budgeting, monitor the purchasing of software/hardware equipment, ensure regulatory compliance is followed, and assist with technical projects
Instrumental in coordinating a facilities move from Adams County School District to the Charter School Institute which required superior time management abilities
Metro Academy at Lookout Mountain August 2003-May 2006
Network Administrator/Instructor
Handled the set-up and maintenance of internal network systems, designed/implemented technical strategies, and supervised work crew students
Utilized superior communication and interpersonal abilities in order to successfully build positive relationships with both internal and external clients
Education
Associate of Applied Science, Network and System Administration
Denver Technical College, Denver, CO
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in technical management roles with experience in creating innovative operational strategies, leading cross-functional teams, and troubleshooting complex technical issues. In addition, I have a demonstrated ability to interact positively with customers, oversee equipment purchasing, and assist with large-scale projects.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability to build positive relationships with customers, co-workers, and members of executive management.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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