Yyyyyy x. yyyyyy

Experienced Strategic Leader with several years of experience within high-stress environments and a strong background in managing daily operations within a variety of industries. Experienced in implementing streamlined operating procedures, supervising cross-functional teams, and consistently increasing operational revenue. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with clients, vendors, and executive management.

Operations Management Project Management Training / Development Policy Development

Client Service Management Operational Strategy Development Team Leadership

Process Improvement Staff Development Retail Strategic Operations Data/Financial Analysis

• Directly manage strategic operations within a fast-paced environment with a concentration on increasing productivity, efficiency, and operational revenue
• Review and streamline current operational procedures, successfully promote locker rental/basket check services, diffuse escalated customer service situations, and manage opening/closing procedures
• Coordinate maintenance of services with the repair team and support the rental team with incoming groups and/or special retail discounts

• Facilitated the design and execution of innovative gardens based on client needs in addition to supporting additional property maintenance projects
• Identified the most appropriate type of soil based on geographic location, monitored customer satisfaction levels, and assisted prospective clients with landscaping inquiries
• Completed detailed project analysis in order to identify potential areas of risk which resulted in an increase in customer satisfaction levels

• Provided administrative support to guests during the ski rental process which included making package recommendations and working closely with rental teams
• Played a lead role in adjusting binding in order to fit the needs of the renter, identified potentially malfunctioning equipment, and monitored customer satisfaction levels

• Managed daily strategic operations for the parks and recreation department which included communicating departmental priorities, supervising staff members, and communicating with the general public
• Maintained inventory within the department, ensured staff members were training on appropriate equipment usage, developed employee schedules, and handled new employee hiring

Additional Experience Includes, Park Attendant, St. Albans Parks and Recreation (2007, 2008, 2009, 2010)

Yyyyyy x. yyyyyy

Hiring Agent Name

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Company Name

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative and operations support roles within a variety of environments with experience in overseeing opening/closing procedures, leading cross-functional teams, and diffusing escalated customer service situations. In addition, I have strong experience in maintaining rapport with customers and handling the implementation of revised operating procedures.

To complement my professional background, I also possess a stellar educational background which includes a Bachelor s Degree in Management from Plymouth State University.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy