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Yyyyyy x. yyyyyy
- 108 Country View Ct. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Contract Administration ▪ IT Project Management ▪ Customer Service
Qualifications Profile
Self-assured and results-driven management professional with over 30 years providing sales and marketing, customer service, project management, vendor & contract management, and financial service support in several Fortune 500 IT companies involved in healthcare, defense, and aerospace industries.
- Strong dedication to process efficiencies in delivering outstanding customer service, project management, and relationship management with clients and business partners that enable the business to achieve competitive advantages across highly demanding businesses.
- Detail-oriented, analytical and methodical with critical thinking to resolve risk and work issues with focus on using Oracle system in financial, contract, and project management.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Exceptional interpersonal communication skills that forge teamwork with colleagues across diverse ethnicities.
Key Expertise
Business Operations Management
Strategic Planning & Execution
Contract Administration
Multiple Account Management
Order Fulfillment Management
Relationship Management (Clients, Stakeholders, Public, & Suppliers)
Policies & Regulatory Compliance
IT Project Management
Concurrent Project Management
Business/Systems Need Analysis Project Scoping and Development
Process/Workflow Improvement RFI/RFP Administration
Project Risk Management
New Hire Onboarding
Technical
ERP: Oracle (Contract & Order Management, Financials, OKC, Imaging, & other modules)
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Graphics Tools: MS Visio
Professional Experience
Oracle Americas, Inc.
Deal Manager, Government Sector Contracts Administration Mar 2010 Present
Develop and execute strategies that leverage client and partner relationships in maximizing GSA Schedules for competitive advantage, communicating GSA policies and pricing updates to Value Added Resellers, and liaising with Legal, Alliance & Channels, HQ, Accounts Receivable and other department to ensure efficient deal processing.
Create documents and execute policies that comply with government rules and regulations as well as Oracle s commercial business practices, ensuring all processes and approvals for full compliance.
Manage federal pricing/terms involving Federal Cloud Services Agreement, & post-award pricing for direct contracts.
Develop and implement training programs for Sales, Contracts, Partners, and others to ensure a level knowledge on company compliance requirements.
GSA Projects Manager Nov 2007 Mar 2010
Managed GSA projects, evaluating business processes, controls and workflows that improved GSA order fulfillment.
Tested Oracle controls for opportunities to drive strategic system improvement in managing GSA contracts covering proper pricing, contract documentation, order identification, price reduction compliance and IFF payment.
Developed and executed GSA training material for Sales, Contracts, Partners and interested parties.
Contracts Manager, Contracts Administration Nov 2002 Nov 2007
Administered contract documentation and execution, responding to RFPs, approving negotiations for software licenses, and providing detailed analysis and feedback to sales for proper business approvals and revenue recognition.
Identified and analyzed operational gaps that reduced business risks, developing and executing best-of-breed practices and performance metrics, and enforcing process and policy compliance.
Contracts Specialist, Contracts Administration Feb 1993 Feb 2002
Crafted standard and non-standard contracts and amendments, validating order packages for accuracy, and ensuring compliance with company business practices, departmental guidelines and standards in revenue recognition.
Provided front line customer service, resolving client inquiries and issues on orders, and analyzing customer accounts for historical data and general account information.
Wang Laboratories Accounts Payable/Billing Specialist Aug 1989 Feb 1993
Xerox Corporation Billing/Customer Service Administrator May 1986 Aug1989
Education & Credentials
B.S. in Business Administration, AMERICAN UNIVERSITY Washington, D.C. (1985)
Awards & Recognition
Several performance awards from Oracle sales for outstanding customer service
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