Personable and persuasive leader with a consistent, proven track record of achievement.

  Outstanding ability to understand the specific needs of prospective and existing customers.

  Stellar listening, verbal communication, interpersonal and oral presentation skills.

  Impeccable judgment, poise and professionalism to proactively identify and resolve problems.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks. 

  Proficient with Microsoft Word and Excel. 

> Customer Relations > Problem Solving > Team Building

> New Business Development > Inventory Control > Staff Training

Bar Leader/Bartender, Dickie Brennan s Bourbon House New Orleans, LA Oct. 2009-June 2017

  Showcase strong leadership and communication skills to provide an outstanding customer experience.

  Lead bartenders and manage inventory in a dynamic and fast-paced, ever-evolving work environment.

  Train, mentor and coach newly-hired bartenders and servers on best practices of customer service.

  Collaborate with team members to create cocktail menus based on season and available fruits and vegetables.

  Display versatility and xxxxxxexibility to change drink, beer and wine offerings to meet customer demand.

  Educate colleagues and customers about new beer, wine and spirits.

Kitchen Manager/Assistant General Manager, Chili s Bar and Grill Metairie, LA July 2006-Oct. 2009

  Performed in multiple management roles, working with up to 70 employees.

  Gained the trust, confidence and respect of customers and co-workers.

  Managed food and labor costs, including scheduling employees based on projected forecasts.

Bachelor of Science (BS), Political Science; earned 2003

University of New Orleans New Orleans, LA