Operations Management Specialist

• Results-oriented Leader with a proven track record of excelling in positions with increasing responsibility.
• Recognized for developing and managing highly successful departments to contribute to company growth and increased revenue.
• Possesses dynamic leadership abilities; skilled in delegating tasks and monitoring performance of up to 20 employees.
• Strong interpersonal communication skills, key to forming positive, lasting relationships with clients and vendors.

• Ranked in the "Top Six (6)" out of 250 employees in a Fortune 500 company.
• Recognized as top salesman three months for initiative, presentation and closing techniques.
• Awarded Service Manager of the Year award (Becker Parkin).
• Recognized with Commitment to Excellence Award (DC Dental).

DC Dental, Baltimore, Maryland 2007-2016

Operations Manager

• Fulfilled critical leadership role, developing and managing all facets of service and equipment division.
• Streamlined process improvement initiatives, resulting in continually increased efficiency.
• Directed activities and appropriately delegated tasks for up to 20 staff members.
• Substantially increased company sales; recognized for meeting and exceeding existing goals.
• Utilized strong communication skills to provide top notch customer service, ensure satisfaction and promote repeated business.
• Formed positive relationships with third party vendors; responsible for invoice management and handling warranties.
• Remained up to date on cutting edge processes by attending various conventions.
• Associated duties included purchasing, P&L management and inventory control.

Becker Parkin Dental, Owings Mills, Maryland 2004-2007

Service Manager

• Assumed key operations management position, overseeing daily activities of staff members within department.
• Continually met and exceeded existing goals throughout assigned territory.
• Responsibilities included providing excellent customer service, continually growing customer base and vendor relationship management.

Previous Positions:

Griffith Energy, Baltimore, Maryland, Dispatcher, 2001-2004

Daniel G. Schuster, Owings Mills, Maryland, Truck Driver 1994-2001

Roy Rogers, Owings Mills, Maryland, Manager 1992-1993

Pizza Hut, Westminster, Maryland, Supervisor 1991-1992

Heritage Auto Park, Owings Mills, Maryland, Salesman 1990-1991

Shaneybrook Plumbing, Reisterstown, Maryland, Service Technician 1988-1989

Northland Pure Water, Burbank, California, District Installation Manager 1985-1988

United Plumbing and Heating, Columbia, Maryland, Foreman 1983-1985