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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 443-248-3428


Operations Management Specialist


Profile of Qualifications


  • Results-oriented Leader with a proven track record of excelling in positions with increasing responsibility.
  • Recognized for developing and managing highly successful departments to contribute to company growth and increased revenue.
  • Possesses dynamic leadership abilities; skilled in delegating tasks and monitoring performance of up to 20 employees.
  • Strong interpersonal communication skills, key to forming positive, lasting relationships with clients and vendors.


Key Achievements


  • Ranked in the "Top Six (6)" out of 250 employees in a Fortune 500 company.
  • Recognized as top salesman three months for initiative, presentation and closing techniques.
  • Awarded Service Manager of the Year award (Becker Parkin).
  • Recognized with Commitment to Excellence Award (DC Dental).


Professional Synopsis


DC Dental, Baltimore, Maryland 2007-2016

Operations Manager

  • Fulfilled critical leadership role, developing and managing all facets of service and equipment division.
  • Streamlined process improvement initiatives, resulting in continually increased efficiency.
  • Directed activities and appropriately delegated tasks for up to 20 staff members.
  • Substantially increased company sales; recognized for meeting and exceeding existing goals.
  • Utilized strong communication skills to provide top notch customer service, ensure satisfaction and promote repeated business.
  • Formed positive relationships with third party vendors; responsible for invoice management and handling warranties.
  • Remained up to date on cutting edge processes by attending various conventions.
  • Associated duties included purchasing, P&L management and inventory control.


Becker Parkin Dental, Owings Mills, Maryland 2004-2007

Service Manager

  • Assumed key operations management position, overseeing daily activities of staff members within department.
  • Continually met and exceeded existing goals throughout assigned territory.
  • Responsibilities included providing excellent customer service, continually growing customer base and vendor relationship management.


Previous Positions:

Griffith Energy, Baltimore, Maryland, Dispatcher, 2001-2004

Daniel G. Schuster, Owings Mills, Maryland, Truck Driver 1994-2001

Roy Rogers, Owings Mills, Maryland, Manager 1992-1993

Pizza Hut, Westminster, Maryland, Supervisor 1991-1992

Heritage Auto Park, Owings Mills, Maryland, Salesman 1990-1991

Shaneybrook Plumbing, Reisterstown, Maryland, Service Technician 1988-1989

Northland Pure Water, Burbank, California, District Installation Manager 1985-1988

United Plumbing and Heating, Columbia, Maryland, Foreman 1983-1985

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