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Operations Management Specialist
- Results-oriented Leader with a proven track record of excelling in positions with increasing responsibility.
- Recognized for developing and managing highly successful departments to contribute to company growth and increased revenue.
- Possesses dynamic leadership abilities; skilled in delegating tasks and monitoring performance of up to 20 employees.
- Strong interpersonal communication skills, key to forming positive, lasting relationships with clients and vendors.
- Ranked in the "Top Six (6)" out of 250 employees in a Fortune 500 company.
- Recognized as top salesman three months for initiative, presentation and closing techniques.
- Awarded Service Manager of the Year award (Becker Parkin).
- Recognized with Commitment to Excellence Award (DC Dental).
DC Dental, Baltimore, Maryland 2007-2016
- Fulfilled critical leadership role, developing and managing all facets of service and equipment division.
- Streamlined process improvement initiatives, resulting in continually increased efficiency.
- Directed activities and appropriately delegated tasks for up to 20 staff members.
- Substantially increased company sales; recognized for meeting and exceeding existing goals.
- Utilized strong communication skills to provide top notch customer service, ensure satisfaction and promote repeated business.
- Formed positive relationships with third party vendors; responsible for invoice management and handling warranties.
- Remained up to date on cutting edge processes by attending various conventions.
- Associated duties included purchasing, P&L management and inventory control.
Becker Parkin Dental, Owings Mills, Maryland 2004-2007
- Assumed key operations management position, overseeing daily activities of staff members within department.
- Continually met and exceeded existing goals throughout assigned territory.
- Responsibilities included providing excellent customer service, continually growing customer base and vendor relationship management.
Griffith Energy, Baltimore, Maryland, Dispatcher, 2001-2004
Daniel G. Schuster, Owings Mills, Maryland, Truck Driver 1994-2001
Roy Rogers, Owings Mills, Maryland, Manager 1992-1993
Pizza Hut, Westminster, Maryland, Supervisor 1991-1992
Heritage Auto Park, Owings Mills, Maryland, Salesman 1990-1991
Shaneybrook Plumbing, Reisterstown, Maryland, Service Technician 1988-1989
Northland Pure Water, Burbank, California, District Installation Manager 1985-1988
United Plumbing and Heating, Columbia, Maryland, Foreman 1983-1985
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