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Yyyyyy x. yyyyyy

- 10764 Breaking Rocks Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Sr. Business Manager


Qualifications Profile


    Self-assured and results-driven professional with more than 25 years providing high-performance sales & marketing, brand management, customer service, & operational excellent in the call center, travel/timeshare vacation, and real estate industries.

-    Surpassed revenue goals by 20% over 4 years for a marketing service company.

-    Grew a travel agency to generate from $1.1M to over $20M in annual sales over a 4-year period.

-    Standardized employee training that contributed to an increase in agent production by 100%.

    Highly detailed, analytical and methodical with critical thinking to resolve work issues even under stress.

    Proven xxxxxxexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    Insurance Business Development

    Retail Sales Management

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Portfolio Management

    Marketing Communications

    Service Quality Management

Business Operations Management

    Planning & Execution

    Operations Management

    Process/Workxxxxxxow Improvement

    Inter-Office Coordination

    Crisis Management

    Research & Analysis


    Financial Management

    Profitability Management

    Fiscal & Budget Management

    Mortgage & Loan Administration

    Financial Risk Management

    Credit Management

    Insurance Brokerage


    Personnel Administration

    Organizational Development

    Productivity Incentive Planning

    Time Management

    Staff Supervision & Training

    Records & Document Management


Professional Experience


Affinity Marketing Services Ÿ Brandon, XXXXXX

Executive Director - Call Center Oct 2005 Oct 2015

    Provided strategic direction in managing business operations and overseeing managers and supervisors in maximizing agent productivity, surpassing revenue goals by more than 20% over 4 consecutive years.

    Served as a member of Executive Management team, initiating and managing programs that standardized employee training and improved customer service satisfaction.

    Developed the department s first incentive performance plan that motivated staff and increased sales.


Advantage Travel Ÿ Lakeland, XXXXXX

Director of Marketing Mar 2000 Jun 2005

    Oversaw a team of marketing profession manage daily operations in market research and planning, brand management, advertising and promotions, event management, packaging, customer relationships management, and pricing.

    Grew the business for a travel agency, increasing from $1.1M to over $20M in annual sales over 4 consecutive years.

    Initiated program that standardized employee training and led to an increase in agent production by 100%.

    Served in the Executive Management Team, developing innovative and successful marketing strategies that included the company s first incentive performance plan that motivated staff and resulted in an increase in sales.


earlier jobs available on request


Education & Credentials



Bachelor of Science: 3 years in business and 2 years in science


    Series 7 Security License Ÿ California Real Estate License


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