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- 10764 Breaking Rocks Dr. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * email@example.com
Sr. Business Manager
Self-assured and results-driven professional with more than 25 years providing high-performance sales & marketing, brand management, customer service, & operational excellent in the call center, travel/timeshare vacation, and real estate industries.
- Surpassed revenue goals by 20% over 4 years for a marketing service company.
- Grew a travel agency to generate from $1.1M to over $20M in annual sales over a 4-year period.
- Standardized employee training that contributed to an increase in agent production by 100%.
Highly detailed, analytical and methodical with critical thinking to resolve work issues even under stress.
Proven xxxxxxexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.
Marketing & Sales (Trad. & Online)
Insurance Business Development
Retail Sales Management
Multiple Account Management
Customer Service Management
Relationship Management (Customers, Public, & Suppliers)
Service Quality Management
Business Operations Management
Planning & Execution
Research & Analysis
Fiscal & Budget Management
Mortgage & Loan Administration
Financial Risk Management
Productivity Incentive Planning
Staff Supervision & Training
Records & Document Management
Affinity Marketing Services Brandon, XXXXXX
Provided strategic direction in managing business operations and overseeing managers and supervisors in maximizing agent productivity, surpassing revenue goals by more than 20% over 4 consecutive years.
Served as a member of Executive Management team, initiating and managing programs that standardized employee training and improved customer service satisfaction.
Developed the department s first incentive performance plan that motivated staff and increased sales.
Advantage Travel Lakeland, XXXXXX
Oversaw a team of marketing profession manage daily operations in market research and planning, brand management, advertising and promotions, event management, tour.travel packaging, customer relationships management, and pricing.
Grew the business for a travel agency, increasing from $1.1M to over $20M in annual sales over 4 consecutive years.
Initiated program that standardized employee training and led to an increase in agent production by 100%.
Served in the Executive Management Team, developing innovative and successful marketing strategies that included the company s first incentive performance plan that motivated staff and resulted in an increase in sales.
Education & Credentials
UNIVERSITY OF MIAMI Coral Gables, XXXXXX
Bachelor of Science: 3 years in business and 2 years in science
Series 7 Security License California Real Estate License
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