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Yyyyyy x. yyyyyy


0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Profile of Qualifications


  Recruiting professional with valuable, hands-on experience identifying candidates for opportunities.

  Solid background in the telecommunications industry, from recruiting and onboarding to employee training.

  Excellent listening, verbal communication and interpersonal skills to build and grow relationships.

  Possess excellent planning, organization, time management and decision-making skills.

  Proficient with Google Analytics, Facebook, Twitter, YouTube and Instagram.

  Veteran, U.S. Army Reserves.


Nuance Transcription Service 2015 - 2016


       Recruit candidates for Medical Language Specialist roles at hospitals, clinics and urgent care facilities.

       Review employment applications using Taleo, ADP, One-note and Virtual Edge software.

       Built and maintain rapport with qualified candidates, including seeking out candidates.

       Educate candidates about job requirements, wages, benefit allowances and employee policies.

       Follow up with candidates in an accurate, timely and efficient manner.

       Maintain compliance with state and federal employment laws.


Verizon Wireless 2001 - 2015

Executive Coordinator 2013-2015

       Resolved escalated customer complaints by communicated effectively with individuals.

       Skillfully negotiated resolutions to problems and successfully avoided arbitration on multiple occasions.

       Worked closely with senior leadership, including generating reports.

       Organized and presided over conference calls involving BBB and FCC regarding government regulations.

       Comprehensively assessed information to determine areas for improvement.

       Educated and trained employees on best practices of operations, and screened new candidates for employment.


Human Resources Generalist 2012-2013

       Organized and managed job fairs and collaborated with management to develop strategic staffing plans.

       Facilitated a new-hire orientation program and conducted bi-weekly meetings with the HR Manager.

       Followed processes and SOP's that resulted in effective monitoring of all call center traffic.

       Tracked intraday performance at a site and enterprise level.


Technology Analyst 2008-2012

       Oversaw call center operations resolving problems with broadband and mobile devices.

       Supervised staff assignments involving customer feedback and instructed personnel to improve work.

       Directed product launches and ensured employee familiarity with new technologies prior to release.

       Provided statistical Key Performance Data to Call Center Directors and Area President to ensure company objectives were achieved.


Business Support Coordinator 2002-2007

       Handled corporate billing accounts for clients with more than 10,000 lines.

       Collaborated with the Account Manager and Department Director regarding distribution of eligibility data.

       Visited customer locations to attain greater understanding of technology and service requirements.


Senior Customer Service Specialist 2001-2002

       Skillfully addressed and resolved problems for customers and promoted company products and services.

       Achieved a promotion to this role after six months of superior performance as a Customer Service Specialist.

       Coached and developed associates to improve quality, performance and overall productivity.

       Managed company incentive programs to drive results and improve employee morale.

Military Service


Certified Wire Systems Installer, United States Army Reserve

       Conducted unit-level maintenance on cable & wire communication systems, vehicles and generators.




CompTIA A+ Certification, 2010


Associate of Arts - Accounting, Borough of Manhattan Community College, New York, NY

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