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Management Executive Information Technology Quality Assurance

Project Management ~ Multi-Site Operations ~ Team-Building & Leadership ~ Vendor Management

         Offer 18+ years of progressive experience in planning, directing and improving quality programs for diverse industries to slash defects and boost bottom-line performance.

         Skilled at analyzing, creating and implementing test plans, cases, scenarios, procedures and scripts.

         Proven success in managing large QA portfolios ranging from $3M to $10M, and excel in selecting optimal automation tools and framework for complex projects.

         Solid ability to join forces with peers, clients and technical specialists to expedite and ensure project success.

         Constantly focus on optimizing software performance, reliability, usability, security and compliance.

         Expert in functional, integration, regression, performance, smoke, system, user acceptance, and front-/back-end testing.

         Outstanding capabilities in smoothly aligning onshore and offshore personnel and resources to achieve project objectives.

TCS-Tata Consultancy Services 1998 to Present

Key Roles, Projects and Clients:

Delta Airlines, Atlanta, GA, 2015 to Present

Senior Manager

         Direct team of eight onsite personnel and 30 offshore resources in re-design and testing of critical applications on Delta.com while ensuring strict compliance with WCAG 2.0 accessibility standards.

         Meet with development advisory team to clarify impact of new design on existing site and SOA services, and constantly monitor and mitigate risks associated with quality, schedule/progress and budget.

         Guide team in creating test plans and test cases for all applications, execute global testing efforts, and evaluate results to ensure software adheres to defined standards and customer requirements.

         Meticulously monitor and report on progress of project to all stakeholders.

         Work closely with third-party vendors to deliver projects in alignment with time, cost and quality parameters.

Novelis, Inc., Atlanta, GA, 2013 to 2014

QA Manager

         Assembled and governed QA Center of Excellence to ensure flawless solution and service delivery.

         Delegated tasks to 30+ onshore and offshore project team members and partnered with executive staff to implement quality processes focusing on customer satisfaction, continuous improvement, employee development and business growth.

         Proactively standardized test strategy, master test plan, test certification report, and daily and weekly metrics.

         Hired, trained, coached and mentored highly motivated and engaged QA engineers.

         Successfully delivered SAP 1.1 which enhanced procurement and tolling systems and subsequently delivered SAP 2.1 to precisely configure Novelis Europe system with global template.

         Upgraded ALM 11.0 to 11.5 and automated 500+ SAP regression scripts using SAP TAO.

The Home Depot Inc., Atlanta, GA, 2007 to 2013

QA Program Manager (2010 to 2013)

         Tested majority of applications for homedepot.com in support of WebSphere Commerce Server 7 upgrade.

         Provided influential guidance and leadership to onsite team of 15+ and over 60 offshore personnel.

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         Spearheaded multiple projects including determining priorities, delegating tasks, creating schedules for QA team, and identifying project requirements.

Project Manager, QAS Automation (2009 to 2010)

         Championed one of Home Depot s biggest initiatives of the year to automate 80% of store applications.

         Held weekly meetings with cross-functional groups, planned automated testing, and provided weekly status reports to management.

QA Manager POS and Back-end Applications (2008 to 2009)

         Headed resource planning for both POS and back-end portfolios and ensured projects delivered adhered to rigorous quality standards.

QA Lead POS (2007 to 2008)

         Analyzed business requirements document (BRD) and business use cases to formulate test plans.

         Used Quality Center to create test cases and test scenarios, and reported defects for immediate resolution.

         Administered smoke, functional, regression, system and UAT in web-based and mainframe application.

NSRI USA Inc., Secaucus, NJ, 2004 to 2007

Project Lead

         Spearheaded full-scope project management from planning and estimating to change management and execution; seamlessly interfaced with clients and stakeholders to ensure 100% satisfaction.

Department of Income Tax, New Delhi, 2002 to 2004

Module Leader

         Performed comprehensive impact analysis of changes requested by client for two specific modules, implemented changes such as new screens and reports, and enforced quality assurance and defect prevention.

P&O Nedlloyd London, 2000 to 2002

QA Specialist

         Collaboratively tested and implemented ATLAS system to support planning and coordination of cargo transport for major shipping company.

Remfry & Sagar, 1999 to 2000

Developer & QA Specialist

         Performed high- and low-level design using Designer 2000 and demonstrated excellent skills in programming, testing, quality assurance and installing application software at client site.

Standard Corporate and Merchant Bank South Africa, New Delhi, 1998 to 1999

Developer & QA Specialist

         Designed and developed custody & clearing system to enhance and fortify Securities line of banking.

         Programmed server codes, performed unit and integrated testing, and manipulated SQL codes to fine-tune system performance.

Master s degree, Earthquake Engineering, Indian Institute of Technology Roorkee

Bachelor s degree, Civil Engineering, National Institute of Technology Hamirpur

ITIL Certification Certified Scrum Master (CSM)

Operating Systems: Unix/Solaris/HP-UX/IBM-AX, Windows NT/95/98/2000/XP/Vista/7, Linux Red Hat

Databases: Oracle 7/8i/9i/10g/11i, Microsoft SQL Server 2000/2005, My SQL 5.5, Diamond 725

Software & Tools: Oracle Tools: SQL*Plus, SQL*Net, Navigator, Developer 2000/6, Microsoft Project, Load Runner 6.0/9.0, QTP, Selenium RC, SAP TAO, HP Fortify