Resume Company – The Internet’s Very Best

The Following Text Is An Unformatted Professional Resume Sample

From The Writers At The Resume Writing Group, Inc.

This Resume Has Not Been Formatted

Click HERE!

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000








Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include 20+ years of experience managing operations within fast paced inbound call centers. I have applied my skills and knowledge toward building, training and directing high performance teams comprised of customer service agents. To complement this background, I possess top notch leadership, organizational and interpersonal skills.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.




Madeir Boothe


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



Profile of Qualifications


  • Over 20 years of experience managing high performance teams, boosting sales and delivering top notch customer service within fast-paced call centers.
  • Proven track record of increasing customer retention rates, enhancing overall customer experience and surpassing goals.
  • Well versed in developing and implementing highly effective training programs and leading teams of up to 300 members.


Key Areas of Expertise


  Call Center Operations

   Training & Development

  Interpersonal Communication


   Customer Service

   Process Improvement

  Quality Assurance


  Problem Solving


Professional Synopsis


Comcast, Plymouth, MI 2005-Present

Manager of Inbound Sales

  • Fulfill critical management role within a fast-paced, production based inbound call center.
  • Steer daily operations of 8 Supervisors and 90 Inbound Sales Agents; strategically monitor and boost performance while ensuring quality control throughout daily operations.
  • Utilize excellent leadership skills to train new employees; focus heavily on importance of delivering quality service, forming positive relationships and customer retention.
  • Design and implement innovative strategies to promote growth and continually surpass goals.
  • Leverage strong product / service knowledge to upsell and cross sell; significantly increase company revenue.


Jacuzzi Brands Inc., Dallas, TX 2004-2005

Manager of Customer Service and Sales

  • Assumed key leadership position overseeing 10 Supervisors and 70 Customer Service Agents within a fast-paced inbound call center.
  • Conducted in depth training on providing excellent customer service, fulfilling customer requests and resolving complaints.
  • Continually met and surpassed sales, productivity and quality goals.


MCI Telecommunications 1986-2004

Sr. Manager Customer Service, Dallas, TX (2001-2004)

  • Received multiple merit based promotions due to strong customer service and leadership skills.
  • Directed daily activities of 12 Supervisor level employees responsible for overseeing 130 Customer Service Agents.
  • Conducted in depth training on various topics, including strategies to reacquire lost customers.
  • Thoroughly monitored employee performance; implemented goals and developed action plans as necessary.

Previous Positions:

Sr. Manger Local Services Operations, Houston, TX (1994-2001)

Manager Customer Service, Pinellas Park, FL (1993-1994)

Supervisor Inbound Customer Service, Southfield, MI and Chicago, IL (1986-1993)


Education & Professional Development


Bachelor of Arts in Economics, Oakland University, Rochester, MI

Completed Extensive Training in the Areas of: Facilitative Leadership, Coaching & Development, Net Promoter Score Customer, Hiring, Employee Relations, Labor Relations, Performance, Managing Diversity, Negotiation, Motivation, Managing Conflict and Accounting.

<< Previous           Back to Sitemap           Next >>

Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!

Click HERE!

Members Of The Following Resume Writing Associations:

BBB Rating : A+

Proud Sponsors Of:



For General Customer Service, Call Us Toll Free At 1-800-466-3076 Or Email Our Writers By Clicking HERE

 Resume Writing Group © 2005-.   All graphics & text on ResumeWritingGroup.Com are either owned or licensed by our company and may
not be reproduced without expressed, written consent.  Terms of service and rules for guarantees may be reviewed here...
*our resume writing Guarantee requires clients to save receipts as proof that they've submitted COPIES OF their NEW resume to a minimum of 40 employers USING OUR ADVICE.   REFUNDS ARE LIMITED TO RESUMES AND DO NOT INCLUDE ADDITIONAL SERVICES SUCH AS COVER LETTERS.REFUNDS CAN BE CLAIMED UP TO 90 DAYS AFTER PURCHASE.