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Yyyyyy x. yyyyyy

1951 W Renaissance Ave., Apache Junction, AZ 85120 xxx-xxx-xxxx ~


Career Profile

Dedicated and accomplished Strategic Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling day to day operations within a variety of medical environments. Possess high-level communication and analytical skills with a commitment to consistently increasing productivity and patient satisfaction. Offer solid leadership abilities with experience in leading large-scale projects, managing cross-functional teams, and implementing innovative processes.

Key Competencies


Operations Management Medical Billing/Coding Quality Control Attention to Detail

Strategy Implementation New Staff Training Health Insurance Best Practices Patient Account Analysis

Standard Operating Procedures Medical Terminology SharePoint, Microsoft Office, Passport


Professional Experience

Banner Staffing/Banner Healthcare, Mesa, AZ November 2014-Present

Medicare/Medicare Risk Biller

  Direct day to day administrative operations within a fast-paced environment which required reviewing medical charges, billing facilities for claims, and obtaining insurance information from patients

  Utilize superior communication and interpersonal abilities to work effectively with various internal departments including finance, coding, and patient admitting


Meritus Health Insurance, Tempe, AZ March 2014-July 2014

Customer Care Consultant

  Coordinated customer support functions within a medical environment which required identifying and analyzing complex customer account issues

  Provided guidance to both providers and members in regards to both in and out of network insurance benefits, claim status, referrals, and prior authorizations


Florence Hospital at Anthem, Florence, AZ August 2013-December 2013

Patient Services Representative

  Supported customer service functions within the hospital which centered on registering emergency room patients, outpatient individuals, direct admission patients, and prison inmates from a variety of institutions

  Obtained/processed referrals, processed prior insurance authorizations, and completed collections related functions which resulted in obtaining the recognition of Top Collector within 3 months of hire


Havasu Regional Medical Center, Lake Havasu City, AZ June 2005-June 2013

Business Office and Admitting Department Representative

  Managed administrative and customer service operations within a large-scale medical center which included analyzing and resolving billing inquiries, processing customer payments, and providing financial counseling

  Reviewed complex worker s compensation claims which resulted in reducing outstanding accounts by 50% within 4 months, corrected errors in patient registration forms, and ensured customer service issues were resolved

  Played a lead role in the creation of a comprehensive step by step registration guide which was used by admitting staff members along with provided training to new admitting staff members




Bachelor of Arts, Secondary Education, Arizona State university, Tempe, AZ

Yyyyyy x. yyyyyy

1951 W Renaissance Ave., Apache Junction, AZ 85120 xxx-xxx-xxxx ~






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative roles within a medical environment with experience in analyzing customer accounts, addressing billing related inquiries, and performing detailed analysis of records to ensure quality. In addition, I have a demonstrated ability to interact positively with others and diffuse escalated customer service situations.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor of Arts from Arizona State University.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy

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