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Dedicated and accomplished Strategic Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling day to day operations within a variety of medical environments. Possess high-level communication and analytical skills with a commitment to consistently increasing productivity and patient satisfaction. Offer solid leadership abilities with experience in leading large-scale projects, managing cross-functional teams, and implementing innovative processes.
Operations Management Medical Billing/Coding Quality Control Attention to Detail
Strategy Implementation New Staff Training Health Insurance Best Practices Patient Account Analysis
Standard Operating Procedures Medical Terminology SharePoint, Microsoft Office, Passport
Direct day to day administrative operations within a fast-paced environment which required reviewing medical charges, billing facilities for claims, and obtaining insurance information from patients
Utilize superior communication and interpersonal abilities to work effectively with various internal departments including finance, coding, and patient admitting
Coordinated customer support functions within a medical environment which required identifying and analyzing complex customer account issues
Provided guidance to both providers and members in regards to both in and out of network insurance benefits, claim status, referrals, and prior authorizations
Supported customer service functions within the hospital which centered on registering emergency room patients, outpatient individuals, direct admission patients, and prison inmates from a variety of institutions
Obtained/processed referrals, processed prior insurance authorizations, and completed collections related functions which resulted in obtaining the recognition of Top Collector within 3 months of hire
Managed administrative and customer service operations within a large-scale medical center which included analyzing and resolving billing inquiries, processing customer payments, and providing financial counseling
Reviewed complex worker s compensation claims which resulted in reducing outstanding accounts by 50% within 4 months, corrected errors in patient registration forms, and ensured customer service issues were resolved
Played a lead role in the creation of a comprehensive step by step registration guide which was used by admitting staff members along with provided training to new admitting staff members
Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative roles within a medical environment with experience in analyzing customer accounts, addressing billing related inquiries, and performing detailed analysis of records to ensure quality. In addition, I have a demonstrated ability to interact positively with others and diffuse escalated customer service situations.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor of Arts from Arizona State University.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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