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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Career Profile
Dedicated and accomplished Strategic Leader with 15+ years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in improving efficient business operations. Equipped with an ability to manage daily operations within a variety of environments, manage key client relationships, and diffuse complex operational situations. Offer solid supervisory abilities with experience in leading large-scale operational projects, tracking both individual and group metrics, and supervising cross-functional sales/service teams.
Key Competencies
Account Management Team Leadership/Motivation Relationship Management Self-Motivated
Project Management Strategic Operations Planning Business Development Revenue Growth
Cash Management Policy/Procedure Development Strategy Alignment Stakeholder Management
Professional Experience
All Source PPS 2016-Present
Silicon Valley Bank 2007-2016
Relationship Advisor
Direct day to day administrative operations within a fast-paced environment with a concentration on increasing productivity and operational revenue
Provide superior levels of service to both new and existing customers, make appropriate product recommendations based on client s financial needs, and cross-sell banking products
Successfully increased service revenues by 15% through the development of a sales and service program in addition to creating innovative marketing materials for branch teams
Held various roles which included Relationship Advisor Supervisor, Cash Management Product Advisor, and Sales Associate
Eastern Bank, Natick, MA 2005-2007
Assistant Vice President/Branch Manager
Coordinated strategic operations within the organization which centered on opening a new branch location, establishing corporate records of deposits, and building relationships within the community
Hired and trained a team of 5 employees which required providing individualized coaching and guidance along with diffusing escalated customer service situations
Acted as Relationship Manager to existing customers in addition to working closely with internal departments such as Cash Management, Merchant Services, and Commercial Lending
Additional Professional Experience Includes; Assistant Vice President, Citizens Bank of Massachusetts and Customer Service Officer/Manager, State Street Bank
Education
Certificate in Lending Models and Deposits, ABA National Compliance School, Norman, OK
Information Processing Program, Katharine Gibbs School, Providence, RI
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