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Career Profile
Key Contributor & Effective Leader supporting executive support and mortgage loan processing functions in fast-paced and high-stress environments within a variety of industries. Experienced in designing and implementing marketing plans, overseeing the mortgage lending process, identifying process improvement strategies, and fostering positive relationships with internal/external stakeholders. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost savings and efficiency improvements.
Key Competencies
Contract Negotiation Residential Mortgage Servicing Staff Management Fannie Mae/Freddie Mac
Mortgage Servicing Administrative Support Project Management Relationship Management
Process Improvement Mortgage Regulations Marketing Plan Design Strategy Design/Implementation
Professional Experience
City Bank Mortgage May 2012-November 2017
Sr. Mortgage Loan Processor
Direct day to day administrative operations within a fast-paced environment with a focus on increasing productivity and efficiency levels
Maintain positive relationships with both new and existing customers, design innovative marketing/business development strategies, and provide product recommendations to customers based on their individual financial goals
Work closely with the Branch Manager in the development of a quarterly marketing plan, review customer files for accuracy, and manage a pipeline of potential customers
Recognized as a subject matter expert in regard to regulations related to Fannie Mae, Freddie Mac, and VA/TX Vet programs
Roseb Bud-Lott High School July 2011-May 2012
Principal s Secretary/Administration
Facilitated the completion of administrative functions which included maintaining student records and files in addition to updating/transmitting student transcripts
Obtained daily attendance using Texis, maintained meeting information for various programs, booked staff member travel, and handled purchase orders/requisitions
Identified and ordered supplies for the entire high school campus, generated weekly reports for the campus Superintendent, oversaw the Principal s calendar, and oversaw facility reservations
Played a lead role in organizing an annual awards assembly which required working closely with staff members in addition to assisting with the yearly graduation ceremony, student/staff parties, and board meetings
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Professional Experience Continued:
Rockdale High School July 2008-June 2010
Principals Secretary/Administration
Managed administrative operations within a high school campus which centered on managing student files, taking daily student attendance, and assisting campus administration
Processed campus supply orders, handled purchase orders/requisitions, and generated reports for both campus staff members and board members
DHI Mortgage/DR Horton Home Builder November 2001-June 2007
Sr. Mortgage Loan Processor/Loan Originator
Coordinated mortgage lending operations which included originating mortgage loans, making recommendations to clients about appropriate loan products, and educating clients on details related to mortgage lending products
Designed and implemented marketing plans, created business development presentations, and identified potential clients within the community
Additional Professional Experience
KB Home Mortgage, Sr. Mortgage Loan Processor
Bookkeeper/AR/AP, Chaminade Capital Corporation
Administrator, Cannon AFB Military Housing
Education & Technical Skills
Associate of Arts, Business, Ashford University
Proficient in: Encompass, Data Verify, AUS (Fannie Mae/Freddie Mac), VA, Various programs associated with Mortgage Lending, Texis, TREX, Microsoft Office, Outlook, Internet Explorer, EDP, Print Shop, Microsoft- Power point, Excel, Word, Publisher, AS/400, Citrix, Ramquest, QuickBooks, Quicken, SIMS.
Professional Training
The National Flood Insurance Reform Act, Basics of Mortgage Lending, GLB and Financial Privacy, Spear Phishing Awareness, Understanding RESPA, The Basics of HMDA, Real Estate Appraisals and Evaluations, FCRA and FACT Act Basics, Reg Z for Closed-End Mortgage Lending, Reg B The Equal Credit Opportunity Act, Bank Secrecy and Money Laundering, and Fairness in Housing and Lending
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