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Yyyyyy x. yyyyyy

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Career Profile


Key Contributor & Effective Leader supporting executive support and mortgage loan processing functions in fast-paced and high-stress environments within a variety of industries. Experienced in designing and implementing marketing plans, overseeing the mortgage lending process, identifying process improvement strategies, and fostering positive relationships with internal/external stakeholders. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost savings and efficiency improvements.


Key Competencies


Contract Negotiation Residential Mortgage Servicing Staff Management Fannie Mae/Freddie Mac

Mortgage Servicing Administrative Support Project Management Relationship Management

Process Improvement Mortgage Regulations Marketing Plan Design Strategy Design/Implementation


Professional Experience

City Bank Mortgage May 2012-November 2017

Sr. Mortgage Loan Processor

  Direct day to day administrative operations within a fast-paced environment with a focus on increasing productivity and efficiency levels

  Maintain positive relationships with both new and existing customers, design innovative marketing/business development strategies, and provide product recommendations to customers based on their individual financial goals

  Work closely with the Branch Manager in the development of a quarterly marketing plan, review customer files for accuracy, and manage a pipeline of potential customers

  Recognized as a subject matter expert in regard to regulations related to Fannie Mae, Freddie Mac, and VA/TX Vet programs


Roseb Bud-Lott High School July 2011-May 2012

Principal s Secretary/Administration

  Facilitated the completion of administrative functions which included maintaining student records and files in addition to updating/transmitting student transcripts

  Obtained daily attendance using Texis, maintained meeting information for various programs, booked staff member travel, and handled purchase orders/requisitions

  Identified and ordered supplies for the entire high school campus, generated weekly reports for the campus Superintendent, oversaw the Principal s calendar, and oversaw facility reservations

  Played a lead role in organizing an annual awards assembly which required working closely with staff members in addition to assisting with the yearly graduation ceremony, student/staff parties, and board meetings


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Professional Experience Continued:

Rockdale High School July 2008-June 2010

Principals Secretary/Administration

  Managed administrative operations within a high school campus which centered on managing student files, taking daily student attendance, and assisting campus administration

  Processed campus supply orders, handled purchase orders/requisitions, and generated reports for both campus staff members and board members


DHI Mortgage/DR Horton Home Builder November 2001-June 2007

Sr. Mortgage Loan Processor/Loan Originator

  Coordinated mortgage lending operations which included originating mortgage loans, making recommendations to clients about appropriate loan products, and educating clients on details related to mortgage lending products

  Designed and implemented marketing plans, created business development presentations, and identified potential clients within the community


Additional Professional Experience


  KB Home Mortgage, Sr. Mortgage Loan Processor

  Bookkeeper/AR/AP, Chaminade Capital Corporation

  Administrator, Cannon AFB Military Housing


Education & Technical Skills


Associate of Arts, Business, Ashford University


Proficient in: Encompass, Data Verify, AUS (Fannie Mae/Freddie Mac), VA, Various programs associated with Mortgage Lending, Texis, TREX, Microsoft Office, Outlook, Internet Explorer, EDP, Print Shop, Microsoft- Power point, Excel, Word, Publisher, AS/400, Citrix, Ramquest, QuickBooks, Quicken, SIMS.


Professional Training


The National Flood Insurance Reform Act, Basics of Mortgage Lending, GLB and Financial Privacy, Spear Phishing Awareness, Understanding RESPA, The Basics of HMDA, Real Estate Appraisals and Evaluations, FCRA and FACT Act Basics, Reg Z for Closed-End Mortgage Lending, Reg B The Equal Credit Opportunity Act, Bank Secrecy and Money Laundering, and Fairness in Housing and Lending

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