• Dynamic Leader who offers a background in Business Operations Management, Strategic Analysis / Planning, Full-Cycle Accounting, Collections, Call Center Management, Team Building, Process Improvement, Profit Optimization, Regulatory Compliance, and Best Practice Methodologies, and exhibits an ability to see the big picture.
• Excellent Communicator who builds and sustains synergistic relationships with C-level executives, decision-makers, and business / operational teams, and demonstrates strengths in significantly improving a company s ability to plan and monitor performance by implementing enhanced budgeting and variance reporting systems.
• High-Energy Performer who boasts above-average career results, and can make business decisions to reflect positively on operations in alignment with a company s vision, value, and goals to achieve a competitive advantage.

  Generated $10+ million in 2002 collections for a customer base of 3.8 million by managing daily activities of an inbound collection call center in 11 states and reduced bad debt from $43 million to $32 million.

  Honored with American Electric Power s (AEP) Key Contributor Award for a large volume of work on Arkansas and Texas rate cases, Xxxxxx CWIP case, and Red River Mining acquisition.

  Successfully centralized final bill collections efforts for SWEPCO and reversed increasing bad debt trend; additionally, write-offs decreased from 0.292% of revenue in 1996 to 0.160% of revenue by 2000.

  Increased productivity 40% by developing scorecard measurements for employee performance tracking and implementing innovative incentive pay for individual performance.

Director Business Operations Support (2010 Present)

  Capitalize on the opportunity to coordinate and manage development of financial plans, including serving as a key interface with AEP organizations impacting financial results, as well as monitoring financial / operational performance and reporting results to president and corporate office which is instrumental in boosting business.

  Expertly analyze financial impact of regulatory initiatives and serve as a financial witness in rate proceedings.

  Collaborate with corporate accounting professionals to consistently ensure proper accounting treatment.

  Successfully supported process improvements using Lean methodologies.

  Achieved financial expectations by developing targeted alternative spending plans.

  Served as member of an executive leadership team participating in key strategic decisions.

Budget Analyst (2004 2010)

  Utilized broad scope of industry knowledge and dynamic business acumen toward developing operating and capital budgets, including providing integral input into forecast and long-range plans; monitoring financial performance, report variances, and project year-end earnings; and effectively monitoring progress to meet goals.

  Developed Incentive Compensation Plan measures and consistently monitored progress.

  Supported witnesses in rate proceedings with testimony and responding to information requests.

Property Damage Adjuster (2003 2004)

  Strategically steered investigations while evaluating claims evidence to determine responsibility, including accurately determining costs and billing for damages to the company s property to optimize business profitability.

  Cost-effectively negotiated payment settlements and developed claims resolution strategies.

Manager Direct Collections (1996 2003)

  Applied strong leadership talents toward coordinating the implementation and management of a centralized final bill collections department with 17 employees, including building enhanced productivity and efficiency by developing credit policies, standardizing collection procedures, and implementing critical risk protection tools.

  Directed custom design of screens, as well as scripting and campaign flows for DAVOX outbound dialer.

  Successfully managed an inbound collection call center using ASPECT technology.

  Improved AEP non-energy receivables from $6.1 million in 2001 to $29.5 million in 2002.

Financial Consultant (1994 1996)

  Maximized operational bottom-line performance by coordinating special financial projects, including conceptualizing, developing, and implementing business plans and performance measurements to achieve goals.

  Demonstrated a proven skill in defining accurate report requirements and formats for management review.

  Personally implemented a Hyperion reporting tool to automate financial reporting.

Supervisor Budgeting (1992 1994)

  Spearheaded preparation of high-volume operating budgets in collaboration with corporate offices and 50 budget centers, including delivering financial presentations to senior-level management to assist with decision-making.

  Streamlined work processes, developed resource allocation processes, and tracked performance.

Accountant (1987 1992)

  Contributed sharp analytical abilities toward performing full-cycle accounting functions, including proactively handling financial reporting, budgeting, and account reconciliations, as well as comprehensively reviewing accounting processes and recommending and / or implementing improvements to meet or exceed objectives.

  Designed and delivered comprehensive training on reporting processes.

  Improved ability to plan via online budgeting / variance reporting processes.

Staff Auditor

  Played a vital role in accurately testing internal controls, including analyzing financials and turnover of AP / AR.

  Successfully conducted physical inventories and cash counts.

Bachelor of Science in Accounting

Certified Public Accountant ￨ Leadership ￨ AEP Manager Program ￨Microsoft Office Suite ￨ PeopleSoft

Arkansas Women in Power ￨ American Institute of CPA ￨ Arkansas Coalition for Affordable & Reliable Energy

Excellent Professional References Provided Upon Request

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

I am excited to build a rewarding career with your company, and can offer cross-functional experience in Business Operations Management, Strategic Analysis / Planning, Full-Cycle Accounting, Collections, Call Center Management, and Team Building / Training. I am also well-versed in Process Improvement, Profitability Optimization, Regulatory Compliance, and Best Practice Methodologies, among other areas.

To complement my background, please note that I attained a Bachelor of Science in Accounting from Xxxxxx State University. I am a Certified Public Accountant and additionally completed training in Leadership and AEP Management.

Currently, as a Director of Business Operations Support for AEP / Southwestern Electric Power Company, I expertly coordinate and manage the development of financial plans, including serving as a key interface with AEP organizations impacting financial results, as well as monitoring financial / operational performance and reporting results to the company s president and corporate office. Within this role, I efficiently analyze the financial impact of regulatory initiatives and serve as a financial witness in rate proceedings. I also collaborate with corporate accounting professionals to consistently ensure proper accounting treatment.

I have additionally worked in Budget Analyst, Property Damage Adjuster, Collections Management, and Consultant positions, among others, during my long-time career with AEP / Southwestern Electric Power Company, and a sampling of my achievements included:

  Generating $10+ million in 2002 s collections for a customer base of 3.8 million by managing daily activities of an inbound collection call center in 11 states and reducing bad debt from $43 to $32 million.

  Achieving American Electric Power s (AEP) Key Contributor Award for a large volume of work on Arkansas and Texas rate cases, Xxxxxx CWIP case, and Red River Mining acquisition.

  Successfully centralizing final bill collections efforts for SWEPCO and reversing increasing bad debt trend; additionally, write-offs decreased from 0.292% of revenue in 1996 to 0.160% of revenue by 2000.

  Increasing productivity 40% by developing scorecard measurements for employee performance tracking and implementing innovative incentive pay for individual performance.

[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.

I look forward to hearing from you, and thank you in advance for your careful consideration.

Sincerely,

Yyyyyy x. yyyyyy