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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● 505-836-1108 ●


Able to combine academic credentials and leadership experience toward supporting a progressive organization in a hands-on Management capacity

Organizational Leadership ~ Business Administration

Project Coordination ~ Customer Service ~ Employee Relations




         Well-versed in human resources functional areas including hiring, training, coaching, mentoring, and diversity.

         Sound knowledge of employment rules and regulations spanning EEO, OSHA, and Workers Compensation.

         Able to merge strong business savvy with advanced technical acumen to anticipate and resolve problems to avoid negative impact on operations, quality, and cost.

         Polished organizational, communication, interpersonal, planning, decision-making, and prioritization skills.

         Personable and reliable with proven capabilities in report writing, continuous improvement, and business management.

         Constantly aim to foster and maintain a respectful workplace climate essential to maximizing staff retention, morale, cohesiveness, and accountability.

         Able to direct, supervise, motivate, and work productively with individuals from all types of backgrounds.


Professional Experience


Caregiver & Student, 2008 to present


US Census Bureau, 2010


     Applied dynamic leadership talents toward managing team of eight in facilitating accurate, compliant, and efficient census operations.

     Fostered cooperative relationships with community members to optimize and streamline data-gathering process.


Swift Transportation Inc., 2007 to 2008


     Drove tractor-trailer to deliver cargo nationwide, methodically conducted daily pre-trip and safety inspections on vehicle, and consistently adhered to delivery deadlines.


Self-employed, 2005 to 2007


     Managed all aspects of small business offering residential repairs and maintenance services for home office equipment.

     Coordinated projects, calculated quotes, purchased parts, and ensured consistent alignment with safety, quality, and budget criteria.


Continued ►



Yyyyyy x. yyyyyy -- Page 2 of 2


Document Solutions Inc.; Albuquerque Office Equipment, 2000 to 2005


     Examined, diagnosed, and repaired office equipment for customers throughout Albuquerque.

     Ordered parts, recommended and sold required components, and delivered outstanding customer service to maximize company reputation and referral business.


ClientLogic, 1999 to 2000


         Delivered technical support for TiVo customers by handling inbound service calls and instructing customers in connectivity procedures and troubleshooting.

         Responded to customer complaints with tact and diplomacy to optimize problem solving efforts and ensure account retention.


Imaging Concepts, 1998 to 1999


     Leveraged sharp critical thinking capabilities to assess malfunctioning office equipment and perform broad-based repairs.

     Rebuilt photocopiers onsite and ordered parts as required, actively supporting sales department to achieve assigned revenue targets.


Complete Office Systems, 1993 to 1998


     Examined, repaired, replaced, and rebuilt office equipment for customers statewide, and courteously responded to general inquiries regarding equipment issues.

              Sold new equipment when warranted and ordered parts according to budget criteria.

     Hired, trained, coached, mentored, and instructed new technicians to perform competently and professionally, while expeditiously completing repairs to maintain optimum workflow.


Firestone, 1988 to 1993

Service Manager

     Spearheaded full-scope service operations encompassing inventory control, opening and closing, workplace safety, quality assurance, staffing, sales, and customer satisfaction.

     Directed between three and five auto technicians, and held accountability for performance management, mentoring, team-building, and recognition of outstanding performance.

              Ordered and received parts, and adeptly handled financial tasks such as bank deposits.


Prior background includes role as Maintenance Technician with Westland Properties and service with the United States Army




Dual Bachelor s Degree, Organizational Leadership and Entrepreneurship

University of New Mexico, Anderson School of Business, 2016


Associate s Degree, Business

Central New Mexico Community College, 2014


Graduate, MTC Truck Driving School, 2007


Graduate, Technical Training: Hewlett-Packard, Copystar, and NEC Copier, 2005


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