Yyyyyy x. yyyyyy

Driven, focused, and hard-working Strategic Leader with 14+ years of experience and a proven ability to lead others and oversee daily operations within fast-paced environments. Experienced in selecting and retaining cross-functional teams, improving the performance of under-performing territories, diffusing escalated operational situations, and educating clients on organizational products. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with staff members, co-workers, and members of executive management.

Operations Management Marketing/Sales Best Practices Training / Development SaaS Sales

Contract Negotiation Vendor/Client Management Staff Selection/Retention Strategic Planning

Process Improvement Oral/Written Communication Business Development/Sales Strategy Design

  Direct day to day sales and business development operations within a fast-paced environment with a focus on increasing productivity and operational revenue

  Supervise a team of 7 Enterprise Field Sellers and 2 Inside Sellers which requires providing individualized coaching/training along with diffusing employee relations issues

  Play a lead role in a large-scale recruiting effort which has transformed the IBM Talent division in addition to improving the industrial market ranking to #1 across all IBM market segments (2016)

  Facilitated sales operations on behalf of a successful software organization which was centered on providing clients with tools to improve candidate engagement/interaction levels

  Identified and contacted potential clients within the territory, made appropriate product recommendations based on client needs, and assisted with billing inquiries

  Utilized superior communication and interpersonal abilities to build positive relationships with both new and existing clients

  Supported SaaS cloud software sales operations within a large Midwest territory which required managing client accounts and building positive rapport with potential clients

  Achieved a ranking of #1 (2012-2014), #2 in 2011, and Top 6% of IBM software sellers in addition to being selected for the IBM Global Sales Eminence Event

  Managed sales functions related to live chat and live call services which required identifying client needs and making personalized recommendations

  Obtained 114% of individual sales quota, consistently obtained new client accounts, improved revenue by 25% in 4 months, and obtained a large key client (FOREX Financial Services)

Yyyyyy x. yyyyyy

  Directed account management tasks within a successful software organization which required building a successful territory, designing business development strategies, and maintaining a large database of existing customers

  Maintained a significant knowledge of remote corporate productions such as GoToMeeting, GoToMyPC, and GoToAssist

  Successfully grew accounts by 25% year over year in addition to building key relationships with clients such as Winn Dixie, the State of New York, and Mylan

  Coordinated account management functions for an organization providing talent acquisition and employment branding products to clients

  Coached clients on product specifications, addressed billing inquiries, and negotiating pricing in addition to analyzing and resolving customer complaints

  Obtained over 100% quota for 15 consecutive months which accounted for over $2 million in sales within 2 years

  Improved customer account revenue from $9 thousand to over $250 thousand within 1 year which resulted in being awarded a club trip and induction into Monster s DMA SWAT Team

  Managed a comprehensive account portfolio for a compensation planning product which included marketing SaaS products and identifying potential clients within the territory

  Achieved over 100% of individual quota 3 years in a row and achieved 50% territory sales revenue growth year over year

  Independent HR Consultant

  Chief Recruiter, Hoffman Recruiters

  Senior Portfolio Accountant, State Street Corporation

Bachelor of Science, Business Administration, Concentration in Finance

Bryant University, Smithfield, RI

Completed Training Includes:

IBM s Leadership Training and Global Sales School, IBM Sales Academy, Corporate Visions, Selling through Curiosity, Value Selling, Force Management, Solution Selling, and Power Messaging