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Summary of Qualifications


  Outstanding ability to build and maintain rapport with clientele to gain their trust, confidence and respect.

  Proactively identified and resolved any problems in real time using diplomacy and tact.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Demonstrated a proven ability to work well independently as well as part of a team.

  Proficient with Microsoft Office.


Work Experience


Starbucks locations inside Target Store Lee s Summit, KS Aug. 2013-Present


  Demonstrate stellar listening, verbal communication and interpersonal skills to understand customers.

  Educate clients about a variety of coffee drinks and other food and beverage items that are available.

  Process customer transactions in an accurate, timely and efficient manner.

  Thank clients for their patronage and to maintain client loyalty.

  Collaborate effectively with a diverse team of co-workers.

  Ensure the work area is clean and sanitary at all times.

Education, Training and Certificates


Bachelor of Science (BS), Economics, University of Central Missouri; earned May 2016

  Graduated with a 3.09 GPA (4.0 Scale).

  Recognized with a GE Star Award for exceptional academic performance.

  Earned an International Studies Grant, President Scholarship and Franklin Smith Scholarship.

  Studied economics abroad in Croatia, Sept. 2015-Dec. 2015.


Volunteer Work


Intern, Truman Heartland Foundation Independence, MO; June 2011-Aug. 2011

  Helped to plan meetings and events in collaboration with other team members.

  Generated comparison reports and inputted data in a timely and efficient manner.




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