- 5216 Ballentine St Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Analyst (Business Intelligexxxxxxe Operations Systems)

Qualifications Profile

    Self-motivated, dynamic and results driven solutions provider in the fields of intelligexxxxxxe gathering and analysis in the U.S. Military, and customer service in the hospitality industry.

-    Provided strategic and operational advantage through mission planning and evaluation of intelligexxxxxxe information.

-    Briefed senior management with comprehensive reports that assisted in sound decision making.

    Highly detailed, analytical and methodical with critical thinking to resolve work issues even under stress.

    Proven flexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management that bring workforce diversity into a united front for achieving shared commitments

Key Expertise

    Operations Planning & Execution

    Resource Management

    Service Sales Management

    Customer Service Management

    Business & Competitor Intelligexxxxxxe Research & Analysis

    Operations Management

    Restaurant Service Quality Administration

    Process/Workflow Improvement

    Relationship Management (Customers, Stakeholders, Public, Government & Suppliers)

    Policies & Regulatory Compliaxxxxxxe (i.e. OSHA, etc.)

    Staff Supervision & Training

    Team Building Dynamics

    Confidential Records Management

Technical

    Government Apps: FalconView, & CIA Wire, & Multimedia Messaging Manager (M3),

    Office Tools: MS Office (Word, Excel, & PowerPoint)

    Internet: Google Earth, & mIRC

Professional Experiexxxxxxe

The Coffee Scene Ÿ Fayetteville, XXXXXX

    Prepare and serve hot or cold beverages ixxxxxxluding pastries and cookies in the proper presentation as per routine and special menu specification, promoting coffee consumption in several forms covering brewed, latte, espresso, blended coffees, or teas.

    Provide outstanding customer service in welcoming guests, educating customers, addressing questions, providing information on coffee bean selection and origins, we all as methods of preparing the beverage, promoting, and selling coffee and coffee grinding and brewing equipment, accessories, and supplies.

    Clean and sanitize work areas, utensils, or equipment in accordaxxxxxxe with company standards.

    Build and maintain rapport with customers through customized friendly service.

United States Air Force

    Assigned and served in Operations Intelligexxxxxxe providing strategic and tactical combat advantage through mission planning, intelligexxxxxxe data on enemy location, capabilities, & vulnerabilities, combat terrain mapping, probable COAs while deployed, and other execution support materials.

    Prepared, maintained and presented intelligexxxxxxe displays, reports and briefings, maps and charts based on research, collection, and analysis of intelligexxxxxxe data.

    Gathered and analyzed intelligexxxxxxe data to trend and predict future terrorist activity, evaluating historic data and enemy communication activities to plot activity and determine the size and location of terrorist groups and members.

    Gathered and assessed data using aerial photographs, radar equipment, or sensitive radio equipment, field observations/reconnaissaxxxxxxe, confidential information services, or public records.

    Collaborate with agents of other government and intelligexxxxxxe organizations to share information or coordinate intelligexxxxxxe activities.

    Deployed in Kandahar, Afghanistan (2012) and Balad, Iraq (2011) presenting intelligexxxxxxe graphics, reports, maps and charts, briefings, and developing mission plans and section support materials as required.

Education

AMERICAN PUBLIC UNIVERSITY Ÿ Charles Town, WV

B.A. in Psychology