Accomplished IT Professional eager to contribute over a decade of experience to a progressive Network/System Administrator role.

• Regarded for ability to successfully design, modify and maintain computer systems companywide.
• Demonstrated Citrix technical expertise developed through extensive hands on configuration and administration of remote access gateways, as well as development and maintenance of presentation server farms.
• Extensive experience contributing to deployment, configuration and upgrade projects.

Wipro - Denver, CO 2013-2015

Citrix Administrator/Engineer

• Fulfilled key role maintaining all aspects of 26 Citrix Presentation Farms for Catholic Health Initiatives, with associated responsibilities including application/server desktop publication, hardware configuration and terminal server license management.
• Spearheaded process improvement initiatives throughout daily operations, focused primarily on monitoring Citrix 4.0 and 4.5 Presentation Server to ensure up to date rollup hot fix and service packs.
• Contributed extensively to all project phases, from administration through virtualization.
• Maintained accuracy throughout event logs, as well as adherence to policies and procedures.
• Heavily involved in all aspects of account management, including user ID creation, share folder, giving rights to users, etc.
• Chief responsibilities included installation of web interface, application related patches and XenApp Server 5.0, 6.0 and 6.5.
• Deployed ICA client, mapped printer drivers, shadowed users and oversaw CPU utilization.

ProAssurance - Birmingham, AL 2004-2012

Lead Citrix Administrator, Lead SCCM Administrator

• Championed improvement processes by providing effective support to LANs, WANs, network segments, internet and intranet systems.
• Leveraged subject matter expertise to strategically identify, analyze and troubleshoot issues.
• Responsible for direct oversight and upgrading of hardware, network servers and remote access servers.
• Ensured efficiency throughout Active Directory account creation, use and disabling.
• Successfully installed and configured Symantec End Point Protection Server 12.0, Windows Server 2003 & 2008, print file servers, FTP server, DHCP server, ONS servers and MS Outlook Express.
• Provided prompt inquiry resolution regarding network and Windows issues.
• Retrieved and restored stored backups based on individual user needs.
• Strategically integrated ONS, DHCP and Active Directory.
• Played key role in delegation of control of OU in Active Directory, as well as adding and removing IP reservations.

Management of Information Systems and Quantitative Methods Coursework Completed,

University of Alabama Birmingham, Birmingham, AL

Active Directory Training; 2008

Certified Microsoft Systems Administrator

Certified Citrix Administrator