- 1955 CApitol Ave. B Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hiring Manager,

        In response to a job vacancy posting for the position of ________________, I am taking this opportunity to tender my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my extensive certificated training in voice/data networks and more than 4 years providing high-performance customer service, onsite engineering and technical support, and voice/data network administration in the business consultancy, transportation, and IT solutions industries. I am currently with Aspect Business in Ashburn, VA as Lead Specification Engineer Network, following a tenure at Blue Line in Arlington as Instructor CCNA. Prior to this, I was a Field Engineer at a web-based firm GS24/7. For more details, please take a moment to go through my resum .

In leveraging my technical competencies in managing voice and data networks, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals that create a seamless work environment while forging teamwork synergies with colleagues in attaining shared commitments.

I am confident that my extensive training, experience, and personal strengths offer the right mix of qualifications with which I can build a mutually rewarding career as help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

MICHAEL ASFEHA

Attachment: Resum

- 1955 CApitol Ave. B Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Field Engineering/Technical Support (Cisco Voice Environment)

Qualifications Profile

    Highly self-motivated and results-driven telecommunication professional with more than 4 years providing high-performance customer service, onsite engineering and technical support, and voice/data network administration in the business consultancy, transportation, and IT solutions industries.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

    Tactical & Operations Planning

    Customer Service Management

    Relationship Management (Customers, & Suppliers)

    Technical Service Support

    Total Quality Management

    Process/Workflow Improvement

    Technical Project Management

    Systems/Business Needs Analysis

    Staff Supervision & Training

Technical

    Unified Data/Voice Technologies

    Network Systems Development

    Wired & Wireless Systems

    Data/Network Security Systems

    Telecommunications Engineering

    Virtualization Technologies

    Help Desk Ticketing: Remedy

    Routers: ASR6000, CUBE, 1760, 2800/2900, 3800/3900 series ISR, 3600 series, 3800 series ISR

    Switches: Catalyst 6500, 4000, 3500 series, 2860

    Protocols: Advanced VLAN, VTP, STP, and RTP, 802. 1Protocols, ICMP, DHCP, DNS, FTP, TFTP, NTP, VPN, GLBP, HSRP, Redistribution

    OS: CUCM 9.x, CME 4.x/7.x and CUE 3.1x/7.1.x, Cisco IOS, Windows 2000/2003, XP, Vista, Linux, Active Directory

    Voice & VoIP: CUCM, Unity, CER, UCCX, CME

    Security: VPN, NAT, ACL, L2 Security, Fire wall AS5520

    Network Administration: Netscout, SNMP, Real-Time Monitoring Tool 8.7, DN Analyzer, Wireshark

    VMware: Configured and Managed virtual servers

Professional Experience

Aspect Business Ÿ Ashburn, VA

    Responsible for providing Level 2 support to 3 major Verizon customers, supporting Voice (Cisco Call Center), network and data security operations.

    Serve as Cisco voice network engineer with diversified voice, data & telecommunications fields focused on Cisco IP Telephony, IP Routing and Switching.

    Assist in the design and implementation of a Cisco Call center environment, monitoring and analyzing detailed call logs and troubleshooting daily reported call related issues.

    Conduct detailed voice traces and VOIP related issues for prompt resolution or escalation.

    Provide expert technical operation and maintenance of Cisco's Unified Contact Center products (ICM / UCCE), building, deploying, upgrading, and configuring the UCCE environment on the Cisco USC platform.

    Design and execute advanced routing and scripting in configuring or upgrading UCCE 6.0 -> 9.0 Software.

    Manage Configuring QoS deployment, leveraging skills in H.323, MGCP, SIP Gateways, SRST & VOIP Trunks.

    Develop and implement test plans, deployment, and configuration of LAN/WAN Products and Protocols.

    Diagnose and resolved PSTN issues and implement Network technologies covering protocols, routing, and QOS.

Blue Line Ÿ Arlington, VA

    Planned, developed and conducted training courses on CCNP R&S, CCNP (voice), VMware, and Window Servers.

    Created a classroom environment conducive for collaborative learning and sustainable drive in developing technical and practical technology applications in the commercial and business environment.

GS24/7 (Web-based) Contracted with Orange Business Services (OBS)

    Oversaw IT project completion, deploying/implementing Network dynamics NDI, installing and configuring various venders equipment, installing and terminating structure cabling from backbone to customer premises, and providing Layer 1 3 system troubleshooting and resolution.

    Modified Remedy Ticketing System to improve functionalities and responsiveness to user requirements.

- 1955 CApitol Ave. B Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Blue Line Ÿ Arlington, VA

    Provided engineering support in the design and implementation of different deployment Models Architecture, Dial Plans (Route Pattern, Calling Search Space & Partition).

    Installed, configured, and maintained CUCM, CME/CUE, and Unity for BUSINESS edition, IOS based conference and transcoding systems, Call Coverage, Presence, MeetMe applications, and supported RIPv2, EIGRP, OSPF, BGP and LAN protocols such as VLAN networks.

    Planned and designed IP addressing, IP Subnetting, VLSM and DHCP, and upgraded CUCM from 7.x to 8.5, applied patches and configured system backup and restore operations

    Configured SIP/VoIP Trunk, H.225 Inter-cluster Trunk (Configured and troubleshot Digital and Analog interface (T1/E1 PRI, FXO, FXS), as well as Extension Mobility, Device Mobility.

    Assisted in configuring and deploying Cisco voice gateways designed for H.323 and MGCP Call Control Protocols, SRST, and CAC.

Education & Credentials

NORTHERN VIRGINIA COMMUNITY COLLEGE Ÿ Woodbridge, VA (2008 - 2009)

UNIVERSITY OF ASMARA Ÿ Eritrea

    B.S. in Agricultural Engineering (2007)

    Diploma in General Agriculture ( 2003)

Professional Training & Certifications

    CCNA, CCNP Voice (certified for: CCNA VOICE, CIPT 1, CIPT2 and CVOICE)

    Cisco Contact Center / Collaboration (DUCCE, AUCCE1, AUCCE2)

    CompTIA Network+, Perusing VMware Certification

    UCS & UCCE Training Classes