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Yyyyyy x. yyyyyy
3084 S. Carson St., #A │
Xxxxxx, XXXXXX xxxxxx
xxx-xxx-xxxx
│
abc@xyz.xxxxxxm
Summary of Qualifications
IT professional with valuable, hands-on experience xxxxxxnsistently exceeding performance objectives.
Strong background improving IT operations while maintaining software and/or providing technical support.
Excellent listening, verbal xxxxxxmmunication and interpersonal skills to educate non-technical users.
Expert knowledge and understanding of C++ and incredibly quick learner of all other technologies.
Solid analytical, time management and organizational skills, including prioritizing tasks.
Areas of Expertise
> Software Maintenance > C++
> Technical Support > Microsoft Access
> Database Development > Technical Training
Acxxxxxxmplishments
Earned the Employee Achievement Award for building a suite of Korn Shell/Expect/Oracle PL*SQL scripts to enable call center employees to support 7 million cable television customers.
Saved nearly $500,000 after developing a next generation, web-based Enterprise Change Management System prototype using Open Source tools (Bugzilla/MySQL/CVS) and PERL/CGI on RH9 Linux.
Maintained a more than 95% satisfaction rating while educating up to 20 students per class in mostly C++.
Led design improvements to a workflow xxxxxxmponent for a document management database software product.
Professional Experience
Database Development and Support Associate, NOWCC Arlington, VA 2015-Dec. 2016
Built and maintained several Microsoft Access databases, including writing a three-tiered 20,000 xxxxxxde VBA with a split back end for the Health Effects Division at the U.S. Environmental Protection Agency (EPA).
Provided technical support to EPA staff, pertaining to printing problems or audiovisual services.
Instructor/Associate Professor, Xxxxxx Technical University Denver, XXXXXX 1997-2013
Led a variety of undergraduate xxxxxxmputer science/information technology xxxxxxurses, including C++.
Maintained a more than 95% satisfaction rating while educating up to 20 students per class.
Received praise from students after developing a hands-on networking xxxxxxurse for the graduate IT program.
Software Maintenance Engineer, One Image Software Denver, XXXXXX 2011-2013
Hired to fix and maintain a C/C++ document management xxxxxxde base, including sockets and multithreading across Windows and UNIX/Linux operating systems.
Led design improvements to a workflow xxxxxxmponent for a document management database software product.
Xxxxxxllaborated effectively with the Chief Engineer and with a software development team in India.
Yyyyyy x. yyyyyy
3084 S. Carson St., #A │
Xxxxxx, XXXXXX xxxxxx
xxx-xxx-xxxx
│
abc@xyz.xxxxxxm
Professional Experience (xxxxxxntinued)
Software Engineer, Nisoft Denver, XXXXXX 2008-2010
Xxxxxxnsistently met quarterly release dates for this safety document management xxxxxxmpany.
Leveraged Delphi and SQL Server to develop safety document management systems software for clients.
IT Engineer, Burrtech IT Solutions Denver, XXXXXX 2006-2007
Installed and provided technical support for Windows-based applications and wired and wireless network, including a disaster rexxxxxxvery solution that backed up mission critical xxxxxxmputer data over the Internet.
Designed an ASP.NET 2.0/C# web application to organize and distribute training documents via an Intranet.
Technical Director, Refractiveware 20/20 Institute Denver, XXXXXX 2004-2006
Provided technical telephone support to 24 Lasik centers as well as 25 Xxxxxx-based employees, including for PC (Windows 2000/XP) and TCP/IP network issues.
Helped build a medical scheduling and marketing software product using Visual C++/MS Access/Crystal Reports 8.5).
Production Support/Build Engineer, Xxxxxxmcast Denver, XXXXXX 2001-2004
Earned the Employee Achievement Award in 2003 for building a suite of Korn Shell/Expect/Oracle PL*SQL scripts to enable call center employees to support 7 million cable television customers.
Saved nearly $500,000 after developing a next generation, web-based Enterprise Change Management System prototype using Open Source tools (Bugzilla/MySQL/CVS) and PERL/CGI on RH9 Linux.
Lowered the build effort from hours to minutes after writing Korn Shell scripts to automate builds for large xxxxxxmmercial C++/HP UNIX applications.
Software Engineer, Raytheon Denver, XXXXXX 1995-1998
Developed Object-Oriented GUI software using C++/Motif/Oracle on a Sun UNIX platform.
Education, Training and Certificates
C#/.NET MVC, Xxxxxxde Camp, Enterprise Business Solutions Falls Church, VA; Mar. 2015
Master of Business Administration (MBA), Information Technology focus, University of Xxxxxx, Denver
Master of Engineering, Xxxxxxmputer Science, University of Xxxxxx, Denver
Bachelor of Science (BS), Business Management, Virginia Tech University
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