• Dynamic, Seasoned HR Leader who makes decisions to reflect positively on operational efficiency, corporate well-being, and staff satisfaction, including leading quality recruitment to encourage diversity, low turnover, and superior company loyalty and further designing innovative programs and processes in compliance with regulations.
• Ambitious Self-Starter who maintains comprehensive knowledge of industry trends to address and align workforce design; uses talents with employment / labor laws, regulations / guidelines, and new legislation; and serves as a proactive advisor to senior-level management staff to continually drive employee growth within rigorous markets.
• Visionary Professional who rises above challenges to streamline processes, improve productivity, and attain winning outcomes while thriving on complexity as a high-performing team leader achieving quantifiable success within HR.

• Excellent Communicator who builds and sustains synergistic relationships with executive decision-makers, senior managers, and business teams, and who excels within both autonomous and collaborative work environments.

Deputy General Manager Human Resources

  Capitalize on the opportunity to currently serve as a leader for Human Resources and Human Resources Business Partner for global services business, including previously managing Delivery & Services initiatives of the organization with 2,000+ employees managing sales, pre-sales, marketing, solutions, software, and enterprise units.

  Expertly connect cross-functional resources to design solutions for business, system, and process conversions that actualize value, and further lead all facets of strategic analysis / planning; manpower planning, development, and control, talent acquisition and management; continuous process improvements; and policy / procedure development.

  Steer employee engagement and measure employee satisfaction and efficacy of processes through comprehensive structured employee satisfaction surveys, and proactively design interventions based on the key employee feedback.

  Direct organizational restructuring and retrenchment, including promoting role clarity and alignment per core needs.

  Pioneer value-added staff models to incentivize and engage personnel, including benchmarking external best practices and working with APAC team for formulating plans and developing new bonus activities to boost success.

  Achieved ISO 27001 certification without any observation.

  Personally captured culture building and internal branding efforts.

  Successfully transitioned 305 resources without business interruption.

  Formulated regulation on management of key employees based within India.

  Developed an attendance policy and received a Team Award from headquarters.

  Led talent acquisition and capability building to support global business requirements.

  Designed and implemented a reward and recognition system, as well as new policy manual.

  Reduced attrition from 26% to 16% via career progression, engagement, and climate improvement.

  Reduced manpower 15.2% with 189 employees optimized with sensitivity to improve business revenue.

  Evolved and revised functional descriptions and job descriptions for key Human Resource and business roles.

  Honored by headquarters for preparing a case study on HRBP role used as a global reference for future learning.

Assistant Manager Human Resources

  Strategically steered Human Resource support for areas of corporate sales, marketing, technical solutions, finance, IT, and business consulting, including leading talent acquisition across India and Sri Lanka, performing manpower planning and forecasting, and handling competence development, as well as directing staff rewards and recognition.

  Contributed sharp analytical abilities toward presenting reports on performance management to senior leadership.

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Assistant Manager Human Resources

  Led targeted employee relations and communications, including grievance handling, issues resolution, counseling, exit interviewing, joinee induction, employee support on a single point of Interface, and multi-business unit meetings.

  Collaborated among local and global teams on implementation of PMS online tool, and directed employee education.

  Reviewed and formulated policies and procedures, worked on retention bonus and long-term incentive plans, and finalized promotion policy providing guidelines to managers to enable them to make various salary-related decisions.

  Honored for organizing employee engagement activities.

  Personally corrected an employee database on SAP across India.

  Served as an integral member of an Improvement Action Plan Team.

  Designed a 360-degree appraisal form for a senior-level leadership team.

  Built multi-business unit teams and hired the best talent from across the globe.

  Received appreciation on special project on Mobility Trends of International Assignees.

  Awarded for talent acquisition, including completing SLA before time and across all regions.

  Successfully worked on global job rotation and diversity programs (e.g. Excellerate Program).

  Collaborated with employee engagement team to organize events (e.g. annual day, team building).

  Served as owner for Management Planning Global Process, and redesigned a Succession Planning Program.

Associate Manager Human Resources ￨ Communication

  Utilized broad scope of industry knowledge toward working within Human Resources and Communications functions for a large-scale Telecom Business Unit employing 350+ staff, including developing internal / external channels of recruitment; allocating critical resources; coordinating efforts with LOBs to re-allocate manpower based on project requirements; and conducting performance appraisals, staff dialogue, and career planning inputs.

  Efficiently handled general administration and key records (e.g. leave records, appointment letters, MIS maintenance).

  Collaborated with staff as member of an employee engagement team coordinating weekly and / or monthly events.

  Successfully ramped up a Telecom Business Unit.

  Coordinated and implemented internal training programs.

  Personally edited and compiled six monthly Telecom-based newsletters.

  Initiated and led various events and workshops to boost operational success.

  Recognized as member of an editorial team for an internal employee magazine.

  Participated on core corporate HR team working to align strategies with business goals.

  Led campaigns (e.g. media communications, advertising, printing, brochure and poster designs).

Human Resource Executive

  Played a vital role in leading a results-generating Human Resources department while managing all induction, recruitment processes, disciplinary cases, forms drafting and dissemination, and performance appraisals, along with implementing motivational techniques, establishing new policies and procedures, and preparing key staff manuals.

  Prepared an Induction Manual and Employee Handbook.

  Successfully launched a new popular monthly employee newsletter.

  Conceptualized and developed training programs to boost productivity.

  Honored for heading up a large Human Resources department for 5 months.

  Developed forms and created job descriptions, and initiated and led existing processes.

Post-Graduate Business Management Degree (Specialization in Human Resources ￨ Equivalent to Canadian MBA Degree)

Bachelor of Commerce