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Yyyyyy x. yyyyyy xxx-xxx-xxxx


Experienced Strategic Leader with 20+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in designing comprehensive business strategies, leading large-scale projects, providing individualized feedback/coaching to staff members, and overseeing technical support operations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies


         Operations Management

         Resource Optimization

         Cost Reduction Strategies

         Strategy Development


         Technical Support

         Project Management

         Budget Development

         Team Leadership


         Process Improvement

         Attention to Detail

         Staff Management

         Vendor Management


Career Highlights


  • Exemplary managerial background with experience in supervising cross-functional teams, providing individualized feedback, and encouraging a positive working environment


  • Significant background in leading large-scale technical projects which have included system implementations, new site construction, and acquisitions


Professional Experience

Trinity Health (Holy Cross Hospital), Ft. Lauderdale, FL 2015-Present

Regional Technical Manager (IT Operations)

  • Directly manage daily operational and managerial functions within a fast-paced environment with a focus on increasing productivity and efficiency within the organization
  • Supervise a team of approximately 11 technical team members which provided expertise in desktop support, server technology, telecom, and wide area networks
  • Provide comprehensive feedback and individualized coaching to staff members, consistently foster a positive working environment, and diffuse complex employee situations
  • Ensure network/technical operations within the organization were continuously functioning at a high level, oversee over 3,400 devices, and play a lead role in several technical project which include server upgrades, system implementations/roll-outs, and hardware installations


Trinity Health (Saint Mary s Hospital), Grand Rapids, MI 2000-2015

Regional Technical Manager (IT Operations)

  • Coordinated daily technical operations within the organization which included supervising over 15 staff members, supporting over 4,700 devices, and overseeing 25 remote locations
  • Designed and implemented comprehensive standard operating procedures which concentrated on increasing efficiency, created annual budgets, and facilitated technical projects
  • Played an integral role in the creation of a new model of support and technical best practices which were adopted throughout the entire organization
  • Developed a cross-functional enterprise application packaging team which was focused on developing application packages used in network deployments

Yyyyyy x. yyyyyy xxx-xxx-xxxx


Professional Experience Continued:

Haworth, Inc., Holland, MI 1999-2000

Computer Systems Engineer

  • Utilized significant technical acumen in order to provide support to Novell server systems which included assisting with installations and troubleshooting issues
  • Maintained a keen knowledge of compliance needs in addition to leading all Y2K compliance initiatives for Novell Fileserver Environments
  • Managed the licensing and master level agreements for Novell server systems in addition to leading the completion of technical projects as needed

Amway Corporation, Ada, MI 1994-1999

Senior Network Administrator/Information Specialist

  • Facilitated daily technical and operational tasks which included leading a technical support team, identifying technical support needs, and creating standard operating procedures
  • Acted as Project Manager for a large-scale divisional workflow project which included negotiating vendor contracts, monitoring workflow, and supporting technical issues




Master of Science, Information Systems Management

Ferris State University, Big Rapids, MI


Bachelor of Arts, Business Management

Cornerstone University, Grand Rapids, MI


Associate s Equivalent, Electronics Engineering

National Education Center, Grandville, MI




















Yyyyyy x. yyyyyy xxx-xxx-xxxx






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in technical and managerial roles with experience in leading cross-functional teams, providing individual coaching/feedback, managing vendor relationships, and leading technical projects. In addition, I have a keen ability to consistently improve efficiency levels and foster a positive working environment.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Master of Science in Information Systems Management.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy






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