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Summary of Qualifications
Bilingual (English and Spanish) communicator and administrator with excellent people skills.
Experience successfully managing a multi-line telephone systems and typing 60 words per minute.
Proficient with Microsoft Word, Excel, PowerPoint and Access; Westlaw; LexisNexis; and Prodoc.
Strong writing skills to draft a variety of correspondence and reports.
Outstanding ability to gain the trust, confidence and respect of colleagues and customers.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Demonstrated ability to work well independently as well as part of a team.
Areas of Expertise
> Administrative Management > Relationship Building > Customer Service
> Teamwork/Collaboration > Payroll Administration > Executive Support
> Scheduling > Problem Solving > Drafting Correspondence
Work Experience
Owner, Vacations Made Simple Sept. 2015-Present
Demonstrate strong people skills to help create and book vacations for clients.
Collaborate effectively with other travel agents to meet or exceed client expectations.
Office Manager, Incon Staffing Sept. 2016-Feb. 2017
Administered payroll in an accurate, timely and efficient manner.
Communicated effectively with clients and co-workers, including hiring new staff members.
Office Manager, Monarch Industrial Services
May 2015-Sept. 2016
Showcased excellent listening, verbal communication and interpersonal skills to help clients and colleagues.
Processed employee
payroll and created schedules in a quick and efficient fashion.
Virtual Assistant, Castillo & Associates Dec. 2013-Apr. 2014
Interviewed client that had been detained by U.S. officials and were facing possible deportation proceedings.
Displayed strong attention to detail skills to collect relevant facts on behalf of an attorney.
Paralegal/Administrator, Michael A. Lamson, P.C. Feb. 2013-Nov. 2013
Prepared exhibits for meditations and trials for this civil litigation, personal injury and criminal defense firm.
Demonstrated strong writing skills to draft legal memoranda as well as client correspondence, including diverse demand letters and packages.
Work Experience (continued)
Court Courier/Document Specialist, ABC Legal Services Apr. 2012-Jan. 2013
Reviewed, organized and indexed documents pertaining to Court cases and filed with the Court.
Proofread and edited legal document or correspondence.
Paralegal, Goldberg & Dohan, LLP Nov. 2009-May 2010
Worked closely with the attorney as well as clients to complete daily tasks.
Created petitions and answers in an accurate, timely and efficient fashion.
Front Desk/Clerk, Roland Cleaners Dec. 2007-Apr. 2009
Communicated effectively with customers in person and over the telephone for this dry cleaning business.
Managed inventory, including ordering materials, and also assisted with the completion of payroll.
Appointment Setter, MTI College of Business & Computers Systems Jan. 2005-Apr. 2007
Persuaded prospective high school students to tour the campus and enroll.
Assisted colleagues with preparing incoming students for enrollment.
Education
Studied Legal Studies, Center for Advanced Legal Studies, Sept. 2012-Oct. 2013
Notary Public, State of Texas
Community Leadership
Classroom Parent, Northgate Elementary; 2015-2017
Helped organize classroom events, and communicated with parents to plan fundraisers.
Fundraiser
Coordinator, Twin Creeks Middle School; 2016-2017
Board Member, Twin Creeks Middle School; 2014-2017
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