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Yyyyyy x. yyyyyy

7341 Balla Dr. Wheatfield, XXXXXX xxxxxx



Summary of Qualifications


  Transportation/Logistics leader industry with a proven track record of leading teams and achieving results.

  Expert handling export license shipments, as well as foreign military sales shipments.

  Promoted to positions of greater responsibility for exceeding performance objectives.

  Sound judgment with excellent listening, verbal communication and interpersonal skills.

  Stellar time management, attention to detail and organizational skills, including prioritizing tasks.

  Strong knowledge of International Air Transport Association (IATA); International Traffic in Arms Regulations (ITAR); and U.S. Transportation Security Administration (TSA) regulations, including maintaining compliance.

Areas of Expertise


> Domestic & Export Shipments > Quotations > Report Generation

> Team Leadership/Training > Problem Solving > Compliance Management

> Customer & Vendor Relations > Negotiations > Policies & Procedures

Professional Experience


National Air Cargo, Inc.  Orchard Park, XXXXXX  Oct. 1998-Aug. 2016
Team Lead Operations (Feb. 2012-Aug. 2016)

  Managed operations and a team of six employees for this forwarder that specialized in handling mostly oversized, special commodities shipped overseas for the U.S. Department of Defense.

  Ensured the proper routing, tracking, export and shipment of domestic goods.

  Proactively identified and resolved problems in real time by demonstrating sound judgment.

  Negotiated favorable prices and agreements with vendors/carriers as well as customers.

  Collaborated with the sales team on requests for proposals and quotations.

  Partnered with compliance and upper management to implement new policies, procedures and regulations.

  Mentored, trained and coached a team of employees to maximize their potential and excel.

  Delegated responsibilities to individual team members based on their unique skills and abilities.

  Conducted evaluations of employee performance, including identifying areas for improvement.


Operations Specialist (Oct. 1998-Feb. 2012)

  Built and maintained positive communications with customers over the telephone and via email.

  Ensured the proper routing, tracking, export and shipment of domestic goods.

  Displayed stellar communication skills to negotiate prices and agreements with vendors/carriers and customers.

  Collaborated with the sales team on requests for proposals and quotations.



Customer Service Supervisor, Associated Global Systems, Inc.  Williamsville, XXXXXX May 1997-Oct. 1998


AM Supervisor & Local P&D Dispatcher, Coles Express (was Viking Freight) Apr. 1994-May 1997


Management Intern, Consolidated Freightways  Tonawanda, XXXXXX   Apr. 1991-Apr. 1994



Associate of Occupational Studies (AOS), Accounting, Bryant & Stratton College Williamsville, XXXXXX 

Passed IATA Dangerous Goods and TSA Security courses and examinations

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