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Personable leader seeking a challenging management role in patient care services in a hospital setting.
Stellar management background as well as building relationships with patients and colleagues.
Experience providing outstanding care to patients in a hospital environment.
Self-starter with a proven ability to proactively identify and resolve problems in real time.
Working knowledge of medical guidelines and CPT and ICD-9 codes.
Proficient with Microsoft Word, Excel and PowerPoint; Alltel; Tam; Siemens Sireskop SD; GE; and PACS.
in Business Management, with a secondary in Healthcare Management; earned Oct. 2015
Jones International Co.
Major Coursework: Leadership; Health Services Policies and Practices; Quality Assurance; Workplace Management; and Making Ethical Management Decisions.
Currently hold a 3.25 GPA (4.00 scale).
Medical-Surgical & Fluoroscopy, Pain Clinic, Rush Copley Hospital Aurora, IL
Medical-Surgical & Fluoroscopy, Radiation Therapy, St. Joseph Hospital Elgin, IL
Medical-Surgical, Fluoroscopy & CT, Valley West Hospital Sandwich, IL
Associate in Applied Science (AAS), Kishwaukee College; earned June 2008
Associate of Science (AS), Elgin Community College; earned May 2001
Radiology Technologist Certified; earned June 2008
Experience building and leading a team to maximize their potential and exceed performance goals
Displayed stellar listening, verbal communication and interpersonal skills to gain the trust, confidence and respect of team members.
Management Skills (continued):
Established performance expectations and created a fast-paced and fun work environment.
Developed policies and procedures focused on achieving intended performance outcomes.
Created a culture focused on continuous improvement and ongoing enhancement of clinical knowledge.
Patient Care Experience:
Built and maintained relationships with patients, physicians, as a Lead Radiology Technologist and Senior Medical Assistant.
Educated patients about a wide variety of processes and procedures in a friendly and diplomatic manner.
Maintained poise, professionalism and patience to diffuse conflict and identify solutions or next steps.
Assisted healthcare colleagues with diagnosing patient conditions or medical issues.
Performed a wide variety of administrative services in an accurate, timely and efficient manner.
Assistant Manager, Dovenmuehle Mortgage, Inc. Schaumburg, IL May 2000-Present
Lead Radiology Technologist, Provena St. Joseph Hospital Elgin, IL Aug. 2008-Sept. 2011
Senior Medical Assistant, Unicare Hoffman Estates, IL Jan. 1998-May 2000
Dental Assistant/Receptionist, John W. Mortell, DDS Bloomingdale, IL June 1997-Jan. 1998
Dental Assistant/Receptionist, ABC Dentistry Hoffman Estates, IL Jan. 1997-June 1997
Dental Assistant/Receptionist, Michael Bender, DDS Elgin, IL Feb. 1996-Aug. 1996
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