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Tina Engstrom
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Objective
Personable leader seeking a challenging management role in patient care services in a hospital setting.
Summary of Qualifications
Stellar management background as well as building relationships with patients and colleagues.
Experience providing outstanding care to patients in a hospital environment.
Self-starter with a proven ability to proactively identify and resolve problems in real time.
Working knowledge of medical guidelines and CPT and ICD-9 codes.
Proficient with Microsoft Word, Excel and PowerPoint; Alltel; Tam; Siemens Sireskop SD; GE; and PACS.
Education and Training
Bachelor
in Business Management, with a secondary in Healthcare Management; earned Oct. 2015
Jones International Co.
Major Coursework: Leadership; Health Services Policies and Practices; Quality Assurance; Workplace Management; and Making Ethical Management Decisions.
Currently hold a 3.25 GPA (4.00 scale).
Clinical Rotations:
Medical-Surgical & Fluoroscopy, Pain Clinic, Rush Copley Hospital Aurora, IL
Medical-Surgical & Fluoroscopy, Radiation Therapy, St. Joseph Hospital Elgin, IL
Medical-Surgical, Fluoroscopy & CT, Valley West Hospital Sandwich, IL
Associate in Applied Science (AAS), Kishwaukee College; earned June 2008
Associate of Science (AS), Elgin Community College; earned May 2001
Radiology Technologist Certified; earned June 2008
Professional Experience
Management Skills:
Experience building and leading a team to maximize their potential and exceed performance goals
Displayed stellar listening, verbal communication and interpersonal skills to gain the trust, confidence and respect of team members.
Tina Engstrom
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Professional Experience (continued)
Management Skills (continued):
Established performance expectations and created a fast-paced and fun work environment.
Developed policies and procedures focused on achieving intended performance outcomes.
Created a culture focused on continuous improvement and ongoing enhancement of clinical knowledge.
Patient Care Experience:
Built and maintained relationships with patients, physicians, as a Lead Radiology Technologist and Senior Medical Assistant.
Educated patients about a wide variety of processes and procedures in a friendly and diplomatic manner.
Maintained poise, professionalism and patience to diffuse conflict and identify solutions or next steps.
Assisted healthcare colleagues with diagnosing patient conditions or medical issues.
Performed a wide variety of administrative services in an accurate, timely and efficient manner.
Work History
Assistant Manager, Dovenmuehle Mortgage, Inc. Schaumburg, IL May 2000-Present
Lead Radiology Technologist, Provena St. Joseph Hospital Elgin, IL Aug. 2008-Sept. 2011
Senior Medical Assistant, Unicare Hoffman Estates, IL Jan. 1998-May 2000
Dental Assistant/Receptionist, John W. Mortell, DDS Bloomingdale, IL June 1997-Jan. 1998
Dental Assistant/Receptionist, ABC Dentistry Hoffman Estates, IL Jan. 1997-June 1997
Dental Assistant/Receptionist, Michael Bender, DDS Elgin, IL Feb. 1996-Aug. 1996
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