Performance-driven leader with consistent track record of delivering

dynamic results across broad-scope areas of business operations

  Offer approximately 25 years of progressive experience, rapidly promoting to positions of increasing accountability in recognition of strong leadership skills, sharp business acumen and contributions as an integral member of senior management team and culminating in key District-level positions

  Led 19-store, $530M annual revenue District to rank #4 in region and #24 in company in scorecard results; 2016-2017

  Steered District to achieve #1 in Customer Experience-Online Sales; 2016-2017

  Decreased public liability/workman s compensation costs by 47% and overall expenses by 4%, substantially increasing profits; 2016-2017

  Drove 20% growth in fulfillment sales and increased online purchase/store pickup sales 40%; 2016-2017

  Achieved #1 in annual scorecard results over span of steering operations of 11-store, $420M annual revenue District; 2011-2016

  Awarded National District Director of Operations of the Year as well as District Director of Operations for the Year and District Employee of the Year; 2011-2016

  Recognized with Operational Excellence Award; 2010-2011

  Recipient of 4 Regional Leadership Awards; 2000-2010

  Profitably steer operations ranging from district and multi-site management, human resources, business development, sales, marketing/promotion, merchandising,, and price structuring through cost/expense reductions, inventory control, logistics, project management, report analysis, administrative, and P&L

  Excel in defining, developing and executing targeted strategies, processes, action plans and best practices to boost performance across sales, profits, productivity/efficiency, and customer experience; talent for maximizing use of resources and capitalizing on opportunities

  Motivating leader with expertise in training, developing and directing top-performing teams; facilitate collaborative teamwork environment instrumental to boosting employee morale and retention

Macy s-New Jersey 1992-2017

District Director of Operations-Cherry Hill; 2016-2017

  Steered operations of 19-store Philadelphia district generating $530M in annual sales production to optimize performance across key metrics ranging from sales and profits through customer experience/satisfaction and cost controls

  Represented Operations as member of Regional Engagement Committee, playing vital role in maximizing engagement with teams and stores in support of overall goals

  Substantially boosted productivity by collaborating in developing and delivering training program and workload planning tool

Continued

District Director of Operations-Voorhees; 2011-2016

  Promoted to steer New Jersey South District operations, achieving measurable results across 11 stores generating $420M annual sales volume; earned numerous prestigious awards

  Successfully built and led team to consistently achieve goals; worked closely with peers/teams to improve upstream processes and facilitated collaborative teamwork/partnerships to boost performance

Multi Store Operations Manager-Monmouth; 2010-2011

  Productively collaborated with senior management in communicating and executing corporate initiatives in support of aggressive goals; exceeded goals across sales, profits and customer engagement through effective global communications

  Served as primary point of contact across multiple locations and provided central organization with insight on multi-store operations role in redefining expectations to improve bottom-line results

Operations Manager-Monmouth; 2009-2010

  Worked closely with central partners on work simplification processes in managing operations of pilot store for workflow planning process; led to substantial improvements in team motivation, efficiency and productivity and resulted in 2 consecutive Regional Leadership awards

Operations Manager-Mays Landing; 2000-2009

  Drove $3M growth in sales volume by strategically initiating and coordinating direct bulk merchandise sales to casinos for promotional events; included defining best practices for company

  Built and led highly-motivated team to surpass all operational metrics and goals while consistently maintaining focus on optimizing customer experience

Assistant Operations Manager-Cherry Hill; 1999-2000

  Promoted to co-steer operations, from developing and executing targeted sales strategies and spearheading short/long-range planning through controlling expenses and inventory shortages to maximize profits

  Effectively presented trainings supporting rollout of all new operations and logistics initiatives while concurrently reinforcing existing programs to achieve and exceed goals

Merchandise Team Manager-Mays Landing; 1997-1999

Sales Leader/Manager-Mays Landing; 1992-1997

  Launched successful career with May s Landing store, consistently delivering results in growing sales and profits, providing world-class service and building productive, customer-focused teams

  Steered merchandise placement, replenishment and event setup as well as strategically managed all price changes and reverse logistics; included managing physical inventory processes and executing shortage-prevention strategies

  Proficiently used reports to monitor sales, analyze and resolve deficiencies and identify and capitalize on opportunities

BA, Business Administration, Stockton State College (nka Stockton University)-Galloway, NJ