Dedicated and accomplished Strategic Project Manager with a solid track record of achieving exceptional levels of client satisfaction while simultaneously managing large-scale organizational projects. Equipped with high-level communication and presentation skills with a commitment to improving efficiency and project quality. Offer significant knowledge in change management, strategy development, the software development lifecycle, user acceptance testing, and staff management.

Technical Skills Include: Microsoft Office Suite, Microsoft Project, Microsoft Visio, Webex, Mantis, GoToMeeting, Trello, RequisitePro Suite, Jira, Anthillpro, UML, Bugzilla, TMC, Log Extractor, JQL, SQL, Visual Basic, HTML, HTML5, JSON, and Websockets

  Successfully increased efficiency within the validation process for releases through the implementation of JQL Jira dashboards which allowed the process to start immediately after a sprint is started and resulted in approximately 45% of data being validated before the end of the first sprint

  Instrumental in reducing operations time for both the Quality Control team and other functional teams by 43% which drastically improved project efficiency

  Direct day-to-day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Instrumental in the coordination of all project logistics which includes identifying project scope, developing timelines, and documenting project milestones

  Utilize superior communication and interpersonal abilities in order to build positive rapport with clients in order to successfully achieve client expectations

  Complete detailed internal audits in order to successfully identify operational gaps within all aspects of the project such as data validation, standard operating procedures, and workflows

  Design innovative strategies/tools which reduce overhead costs and improve project efficiency, ensure project guidelines are met, and monitor project budgets

  Act as a member of the PMO and product delivery team, implement sprint by sprint tracking processes, complete risk analysis, and handle change management functions

  Guided complex project management functions which included advising clients on lean methodologies, project scope development, and service standards improvement

  Interviewed key business groups and subject matter experts, completed detailed system analysis, identified project requirements, and created technical documentation used by development teams

  Played a lead role in JAD sessions in conjunction with the QA and development teams which resulted in defining testing plans/test cases for various project tests (user acceptance, Black Box, etc. )

  Maintained a 3,000+ line project plan using Microsoft Project, created burn down flowcharts, and supervised a team of approximately 25 individuals

  Coordinated comprehensive projects within a successful organization which required implementing Agile Scrum methodology throughout the entire software development lifecycle

  Held JAD sessions with both internal and external clients, defined project scope of work, work breakdown structure, and project plan, and ensured project metrics were met

  Reviewed and resolved hardware and software system difficulties, trained/coached end users on system enhancements and/or modifications, and performed end-user acceptance testing

  Hired, trained, and supervised a team of 6 offshore staff members and 7 onshore individuals which required providing individualized coaching in addition to handling employee relations issues

  Managed the completion of complex analytical functions which included performing SWOT analysis, reviewing operational expenses, and implementing operational improvements as needed

  Provided 24/7 technical support to clients along with overseeing project planning, resource management, budget development, and change control

  Directed quality assurance testing on hardware and software systems which included completing full testing on set-top boxes with various DVR builds and functionality (video on demand, parental control, etc.)

  Tested copyright protections, clearly documented system defects, created defect resolutions, and monitored test execution progress in order to ensure timely completion

  Facilitated the completion of various analytical tasks such as technical document conversion, use case diagram/activity diagram preparation, and project scope identification

  Worked closely with the quality assurance team during test plan/test case design, design both user and system documentation, and played a lead role in enhancing a banking web application

  Successfully handled change management operations within the supply chain management process which required training staff members on new processes and monitoring operational quality standards

  Tasked with implementing an innovative ERP system which was used to increase efficiency and manage operations more accurately along with managing SBM ISO9001-2000 certification