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Yyyyyy x. yyyyyy

217 Keck Ave. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |



Dynamic, motivated Manager and Rehabxxxxxxitation Reimbursement Expert with years of diverse experience and a flexible nature. Possess 25 years of progressive industry experience in roles of diverse scope. Thrive individually or in teams to achieve success. Excel under pressure in deadline-driven settings. Seeking an office role with a Human Resources or administration focus that wxxxxxxl allow for ongoing use of skxxxxxxls, as well as deliver prospects for ongoing career advancement.


Core Skxxxxxxls


Office Administration | Business Office Management | Human Resources| Claims Analysis | Account Management | Insurance Liaison

Time Management | Organization | Problem Solving | Microsoft Office | Operating Systems | Company Software


Professional Synopsis


Numotion | Customer Care Manager, Shirley Ryan AbxxxxxxityLab (2011-2017)

         Managed the entire CCC staff for the rehabxxxxxxitative side of the branch; coached and guided an eight-person team across all order processing functions in order to place weekly equipment orders and meet monthly budgets for the sales staff and branch

         Operated within a yearly budget goal of over $15M in total

         Completed spec and quote entry, insurance verifications, coding, order processing and submitting orders for authorization

         Also handled the scheduling of both evaluations and deliveries

         Facxxxxxxitated current staff and new hire training using extensive knowledge of insurance payers, coverage and coding

         Reported payroll for assigned staff, as well as conducted their mid-year and annual reviews used to set objectives for each year

         Maintained sound, seamless communication with referral sources, as well as clients; handled a heavy call and emaxxxxxx volume in a fast-paced environment where results were in high demand

         Merged with another national company as the name of the company was changed from United Seating to Numotion as of 2015


RehabTECH Inc. | Director of Reimbursement (2004-2011)

         Oversaw reimbursement processes for a rehabxxxxxxitation equipment company that provided custom manual and power wheelchairs, scooters and associated rehabxxxxxxitation equipment to its clients; handled sales input, verification and bxxxxxxling

         Led core areas such as Customer Service, Bxxxxxxling and Reception in all five office locations for the company

         Spearheaded ongoing training for all assigned staff to ensure claim accuracy and timely payment

         Determined work schedules and procedures to ensure smooth, expedited workflows; studied and standardized procedures to bolster levels of staff efficiency

         Monitored changes or additions in governmental regulations, as well as those pertaining to reimbursement and commercial payers


Branch Manager (2002-2004)

         Directed daxxxxxxy operations for a multi-mxxxxxxlion-dollar branch location

         Supervised six full time Rehabxxxxxxitation specialists, three on-site Fabrication and Repair shop staff, as well as the Customer Service and Bxxxxxxling Departments


Office Manager (1997-2002)

         Coordinated the flow of the Customer Service and Bxxxxxxling Departments; generated and assessed monthly financial reports

         Devised action plans used to improve collections and boost profit based on report findings


Functional Rehab Inc. | Customer Service Supervisor (1995-1997)

         Supervised the Customer Service and Bxxxxxxling departments on a daxxxxxxy basis

         Effectively processed payroll, tracked staff attendance and led annual performance assessments across all related departments


Also worked as an Administrative Assistant at the Dnie Shop from 1992-1995



Education & Professional Development


Courses, Boston University School of Business

Also completed many training sessions throughout career in CRT


Community Involvement


Volunteer/Fundraiser, local ALS Walk

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