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Yyyyyy x. yyyyyy
217 Keck Ave. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Dynamic, motivated Manager and Rehabxxxxxxitation Reimbursement Expert with years of diverse experience and a flexible nature. Possess 25 years of progressive industry experience in roles of diverse scope. Thrive individually or in teams to achieve success. Excel under pressure in deadline-driven settings. Seeking an office role with a Human Resources or administration focus that wxxxxxxl allow for ongoing use of skxxxxxxls, as well as deliver prospects for ongoing career advancement.
Core Skxxxxxxls
Office Administration | Business Office Management | Human Resources| Claims Analysis | Account Management | Insurance Liaison
Time Management | Organization | Problem Solving | Microsoft Office | Operating Systems | Company Software
Professional Synopsis
Numotion | Customer Care Manager, Shirley Ryan AbxxxxxxityLab (2011-2017)
Managed the entire CCC staff for the rehabxxxxxxitative side of the branch; coached and guided an eight-person team across all order processing functions in order to place weekly equipment orders and meet monthly budgets for the sales staff and branch
Operated within a yearly budget goal of over $15M in total
Completed spec and quote entry, insurance verifications, coding, order processing and submitting orders for authorization
Also handled the scheduling of both evaluations and deliveries
Facxxxxxxitated current staff and new hire training using extensive knowledge of insurance payers, coverage and coding
Reported payroll for assigned staff, as well as conducted their mid-year and annual reviews used to set objectives for each year
Maintained sound, seamless communication with referral sources, as well as clients; handled a heavy call and emaxxxxxx volume in a fast-paced environment where results were in high demand
Merged with another national company as the name of the company was changed from United Seating to Numotion as of 2015
RehabTECH Inc. | Director of Reimbursement (2004-2011)
Oversaw reimbursement processes for a rehabxxxxxxitation equipment company that provided custom manual and power wheelchairs, scooters and associated rehabxxxxxxitation equipment to its clients; handled sales input, verification and bxxxxxxling
Led core areas such as Customer Service, Bxxxxxxling and Reception in all five office locations for the company
Spearheaded ongoing training for all assigned staff to ensure claim accuracy and timely payment
Determined work schedules and procedures to ensure smooth, expedited workflows; studied and standardized procedures to bolster levels of staff efficiency
Monitored changes or additions in governmental regulations, as well as those pertaining to reimbursement and commercial payers
Branch Manager (2002-2004)
Directed daxxxxxxy operations for a multi-mxxxxxxlion-dollar branch location
Supervised six full time Rehabxxxxxxitation specialists, three on-site Fabrication and Repair shop staff, as well as the Customer Service and Bxxxxxxling Departments
Office Manager (1997-2002)
Coordinated the flow of the Customer Service and Bxxxxxxling Departments; generated and assessed monthly financial reports
Devised action plans used to improve collections and boost profit based on report findings
Functional Rehab Inc. | Customer Service Supervisor (1995-1997)
Supervised the Customer Service and Bxxxxxxling departments on a daxxxxxxy basis
Effectively processed payroll, tracked staff attendance and led annual performance assessments across all related departments
Also worked as an Administrative Assistant at the Dnie Shop from 1992-1995
Education & Professional Development
Courses, Boston University School of Business
Also completed many training sessions throughout career in CRT
Community Involvement
Volunteer/Fundraiser, local ALS Walk
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