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Seeking to contribute exceptional planning, analysis, forecasting, and reporting expertise toward supporting a dynamic organization in optimizing bottom-line performance
Operations Management ~ Staff Training & Leadership ~ Customer Relations
Trend Analysis ~ Inventory Control ~ Merchandising ~ Scheduling ~ Data Management
Goal-oriented and personable professional offering solid experience in the full spectrum of business administration encompassing operations, district management, planning, inventory control, vendor relations, quality control, and customer satisfaction.
Adept at building teams, scheduling staff, and delegating assignments to maximize use of resources, fuel productivity, reduce costs, and achieve performance goals.
Stellar leader with outstanding training, coaching, mentoring, and supervisory skills.
Able to critically analyze industry, emerging products, and market trends to plan strategies and promote company products.
Polished research, organizational, communication, budgeting, and analytical skills.
Considerable skills in developing and empowering staff to achieve and surpass targets for revenue and profits.
Excel at cultivating and maintaining a respectful and professional atmosphere essential to heightening staff retention.
Highly skilled at engaging with and managing people from a broad range of cultures and backgrounds.
Able to understand and capitalize on merchandising methods and buying trends to propel sales growth and financial sustainability.
Proficient user of Microsoft Office Suite (Word, Excel, PowerPoint) software.
Brookstone, Inc., Charlotte, NC, 2012 to Present
Assistant Store Manager
Advanced from initial role as Store Sales Manager and tasked with spearheading full-scope daily operations including sales, inventory control, staff direction, visual merchandising, and financial administration including reconciliations and profit maximization.
Successfully decreased payroll costs through proactive scheduling and apply interpersonal skills toward engaging, mentoring, and motivating between six and 20 personnel.
Improved personal sales by 11% over last year with 34% of total sales representing big-ticket items such as massage chairs.
Outperformed district in chair sales for 2016 and ended year with $1.2M in sales revenues.
Won 2015 Core Values Excellence award and 2012 Holiday (cruise ship) award for outstanding performance and contributions.
Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2
Merge human resources skills with managerial talents toward recruiting, interviewing, hiring, training, coaching, providing constructive feedback, controlling payroll, and conflict resolution.
Scrutinize weekly business performance data such as gross profit margins and devise associated reports.
Hire and train seasonal staff to accommodate fluctuation in sales volume (50% of sales occur between Thanksgiving and Christmas).
Jessica McClintock, Charlotte, NC, 2002 to 2012
Directed all aspects of daily operations encompassing sales, customer service, inventory control, and staffing for site generating $500K+ annually; personally produced 40% of store s annual volume.
Elevated store sales from 19th place to ranking in top 10 during first year in managing boutique.
Recruited, interviewed, hired, trained, coached, and mentored high-performance employees.
Contrived visually-appealing merchandise displays to maximize conversion to sale.
Performed frequent trend analysis and forecasting to optimize product mix and profitability.
Resourcefully controlled labor costs through meticulous staff scheduling.
Drew upon solid technical acumen to swiftly diagnose and resolve computer issues.
Leveraged tact, diplomacy, and creative problem-solving to result in zero complaints reaching corporate office.
Previously held role as District Manager (1998 to 1999) requiring travel throughout East Coast to ensure all stores alignment with corporate goals and objectives.
David s Bridal, Charlotte, NC, October 1999 to June 2002
Assistant Store Manager
Collaboratively governed store operations spanning inventory control, recruiting, hiring, training, sales, customer relations, and cost containment.
Methodically lowered payroll expenses through sharp planning, analytical, and forecasting expertise.
Held weekly motivational meetings to foster a cohesive team atmosphere, vital to increasing staff retention levels.
Consistently exhibited remarkable leadership talents as Acting Store Manager during Manager's four-month absence.
Trained, coached, and motivated sales consultants, customer service representations, and alterations staff in maximizing performance measures such as UPT (units per transactions), ADS (average dollar sale), and SPH (sales per hour).
Office Assistant, Occasions Caterers, Washington, DC
Teller, Navy Federal Credit Union, Vienna, VA
Supervisor and Payroll, Jo-Anne Fabrics, Vienna, VA
Assistant Store Manager, Shoe-Town, Sterling, VA
Bachelor of Science in Business, concentration in Administration Honors - GPA 3.94
University of Phoenix, Charlotte, NC
Copyediting Certificate (in progress), University of San Diego Extension (online)
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HIRING AGENT NAME
I am currently seeking a challenging career opportunity in a (INSERT TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
In addition to substantial experience in all facets of retail operations management, I bring to you outstanding talents in team-building and leadership, strong capabilities in trend analysis, and excellent skills in strategic planning, forecasting, report writing, and customer service. My exceptional managerial background and record of sales achievements will certainly provide an immediate and measurable impact to your organization. Additionally, I offer polished communication, data gathering, analytical, and employee relations skills which are paramount as a (INSERT JOB TITLE/POSITION).
As a dedicated contributor to your organization, I will prove to be a highly motivated professional and influential leader committed to supporting you in achieving your goals through exemplary ingenuity, assertiveness, and a positive energy. I am confident that I am an ideal candidate for this opportunity, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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