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The Following Text Is An Unformatted Professional Resume Sample
From The Writers At The Resume Writing Group, Inc.
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Yyyyyy x. yyyyyy
1620 Broadway #0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and knowledgeable Strategic Leader with several years of experience and a proven ability to lead others and oversee daily customer service operations within fast-paced environments. Experienced in supporting customer service operations, handling complex data entry projects, diffusing escalated customer service situations, and supporting executive staff members. Highly adept in improving operational productivity in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.
Key Competencies
Administrative Support Database Management Written Communication Customer Service
Microsoft Office Suite Google Suite & Adobe Relationship Management Cloud Based Data Entry
Process Improvement HTML File Conversion to PDF Time Management
Professional Experience
Temporary Staffing Agencies 2016-Present
Administrative Support/Data Entry Professional
Held several short-term administrative support positions within a variety of organizations which have included the California Teachers Association (2017), World Franchising Network (2017), University of California Berkeley (2017), and Cytokinetics (2016-2017)
Gained significant experience in utilizing cloud-based CRM systems to manage customer data in addition to verifying customer data and making changes as needed
Successfully streamlined the contact records within a Salesforce account by conducting internet searches and obtaining appropriate contact information
Stanford Health Care, Redwood City, CA March 2015-July 2016
Client Service Representative I
Supported client service logistics within a medical environment which included addressing client service requests, updating client records, and conducting detailed searches
Redacted client information using Adobe software and encrypted compact discs in addition to creating documentation used in subpoenas
Utilized superior written communication abilities to work closely with Risk Authority, Document Imagine, and Data Integrity teams
California Dept. of Healthcare Services, San Francisco, CA January 2003-May 2009
Specialized Support Clerk
Coordinated support services which included assisting with the transition to a paperless environment and processing up to 200 claims per day
Reviewed and deciphered written medical terminology, completed data recording of medical coding, and completed quality control functions
Education
Bachelor of Arts, Radio and Television, San Francisco State University, San Francisco, CA
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