Driven, focused, and experienced Quality Manager with several years of experience and a significant background in technical project management and process improvement. Experienced in managing complex daily quality assurance operations, designing/implementing staff training, creating standard operating procedures, and supervising cross-functional team members. Equipped with a keen ability to manage large-scale technical projects, implement Six Sigma best practices, and foster positive rapport with vendors, clients, co-workers, and members of executive management.

  Directly manage several operational and logistics functions within a fast-paced environment with a focus on increasing productivity and efficiency

  Create and implement a comprehensive inbound inspection system which has resulted in increasing overall quality levels in addition to identifying quality issues in a timely manner

  Maintain a keen knowledge of organizational parts and materials, foster positive relationships with team members, and assist with quality related projects as needed

  Coordinated various quality assurance tasks within the organization which included designing and implementing a quality training program which include LEAN and Six Sigma best practices and was provided to co-workers and members of management

  Created a personnel readiness tracking system which successfully tracked employee training and development coursework and other professional development related items

  Worked closely with the Continuous Improvement Manager in the design of change management processes in addition to completed technical documentation related to ISO 9000 standards/compliance

  Facilitated quality assurance related daily operations which included completing inspections of parts using various technical tools such as calipers, micrometers, height gauges, thread gauges, gauge pins and blocks, profileometers, FARO, and scienscopes

  Performed caliper and micrometer verification, compiled inspection reports for use during production, and maintained a keen knowledge of 8D methodology, GD&T, OGP Smartscope FLASH 302 programming, and ISO 9001

  Utilized superior communication and interpersonal abilities in order to foster positive relationships with co-workers and members of management

  Facilitated several improvement related functions which included designing and implementing procedures concentrated on LEAN methodologies

  Successfully implementing 5S strategies into the organization which resulted in greater efficiency and productivity along with standardizing current processes

  Performed in-depth root cause analysis, identified waste related issues, completed GAP analysis, and completed both value stream and process mapping

  Utilized superior technical expertise in order to complete CNC horizontal mill operations and programming which included interpreting blueprints and monitoring quality assurance

  Experienced in using horizontal mills and 5-axis mills and lathes in addition to successfully facilitating various technical projects

  Directed day-to-day retail operations which included overseeing opening/closing procedures and handling difficult customer service situations

  Reviewed jewelry in a timely and efficient manner, completed bank deposits, and assisted customers with inquiries regarding services and/or products

  Designed and implemented standard operating procedures which were concentrated on increasing revenue and productivity levels

  Managed all operations within the organization such as recruiting and hiring new employees, overseeing financial operations, and overseeing social media marketing

  Implemented comprehensive long-term business strategies, oversaw inventory levels, and played an integral role in event planning/development

  Bartender/Assistant Manager, Bar Anonymous, 2009-2012

  Co-Founder, One Way Entertainment, 2009-2012

  Web Designer/Web Page Translator, 2011

  Sergeant, United States Marine Corps., 2006-2010

  Inventory Control Specialist, Cleveland Cement Contractors, 2003-2006