Yyyyyy x. yyyyyy

Property Manager / Community Manager

Strategic Planning ~ Project Coordination ~ Financial Administration

Resident Relations & Retention ~ Property Maintenance ~ Team-Building & Leadership

         Proficiency throughout the complete spectrum of property/community management operations including financial administration, staff management, marketing, leasing agreements, collections, and maintenance.

         Foster strong resident relations through exceptional relationship-building, listening, problem solving, and communication skills.

         Excellent track record of attaining and exceeding fiscal goals and objectives.

         Able to develop and motivate cross-functional teams dedicated to delivering matchless customer service, vital to optimizing resident acquisition and retention.

         Outstanding talents in efficiently managing multiple communities simultaneously.

         Financially astute with extensive budgeting and forecasting skills.

         Project-managed multiple building and tenant improvements from bid process and award of contract to construction supervision and final occupancy.

         Nurture and maintain solid tenant relationships, critical to successful lease renewal.

2010 Nominee, Manager of the Year, AMA

2009 Nominee, Manager of the Year, AMA

2008 Nominee, Manager of the Year, AMA

2007 Nominee, Manager of the Year, AMA

2006 Nominee, Manager of the Year, AMA

2005 Manager of the Year, AMA

2004 Nominee, Assistant Manager of the Year, AMA

Brown Community Management, Mesa, Xxxxxx, 2013 to Present

HOA Community Manager

         Oversee portfolio management for all communities with an emphasis in profit-driven financial management, efficiency of operations, and seamless general administration.

         Process and follow up on architectural submittals with appropriate letters to homeowners and committee members.

         Conduct compliance tours, process violation letters to enforce CC&Rs (Covenants, Conditions, and Restrictions), and provide status updates at Board meetings.

         Inspect properties and common elements to verify completion of repairs, uncover maintenance defects, and validate residences for compliance.

         Solicit vendor bids from contractors when required and monitor performance to ensure alignment with contractual obligations.

         Collect vendor insurance information for payment and approve/code invoices for payment.

Continued ►

Professional Experience continued YYYYYY X. YYYYYY Page 2 of 2

         Supervise maintenance of Association websites and production of community newsletters and mailings.

         Diligently maintain proper insurance coverage for the Association and organize associated documentation.

         Review, ensure, and maximize quality of services provided to community by other service providers, Brown Community Management operations, and support personnel.

         Monitor and assist in timely collection of Brown Community Management billings to the Association.

         Proactively communicate with senior management to coordinate service improvements to clients, continually optimizing satisfaction levels.

GoldStash, Gilbert, Xxxxxx, 2012 to 2013

Office Manager

         Handled the complete range of office operations such as answering and routing incoming calls, preparing reports, delivering top-notch customer service, and maintaining files.

Mark Taylor Residential Properties, Phoenix, Xxxxxx, 1999 to 2012

Property Manager

Assistant Manager / Leasing Agent

         Promoted to spearhead full-scope property management functions including staffing/hiring, revenue collection, expense control, team performance management, resident retention, and first-rate customer service.

         Demonstrated polished multi-tasking skills in conducting regular property and grounds inspections, managing vendor relationships and activities, and steering constant compliance with Fair Housing laws.

         Planned and coordinated special events to maximize property awareness and occupancy levels.

         Participated in financial activities encompassing budgeting, forecasting, and invoice management.

Comfort Suites, Scottsdale, Xxxxxx, 1998 to 1999

Front Desk Clerk

         Championed all aspects of guest services including reservations, checking guests in and out, and balancing financial transactions.

         Provided information on room occupancy rates to prospective guests and inputted reservations.

         Closely partnered with housekeeping and maintenance to ensure clean and functioning rooms for guests.

Canadian Western Natural Gas Co., Calgary, Alberta, Canada, 1997 to 1998

Administrative Assistant

         Applied dynamic organizational skills toward delivering highly efficient administrative support spanning payroll, accounting, multiline phone system management, invoicing, and correspondence.

Certified Xxxxxx Association Manager (CAAM )

Social Work Diploma, Mount Royal College, Calgary, Alberta, Canada

Massage Therapy Certificate, Mount Royal College, Calgary, Alberta, Canada

Mustard Seed Homeless Shelter

Mayfair Nursing

Calgary Young Offenders Center

Calgary Special Olympics

Yyyyyy x. yyyyyy

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently exploring Property Management career opportunities and am submitting my resume for your review. In advance, thank you for your time and consideration.

As indicated in the accompanying resume, I bring to you seasoned experience in managing large and multiple properties concurrently, excellent skills in resident relations, and an exemplary blend of talents in staff management, building maintenance, leasing, accounting, and vendor relations. My constant focus on ensuring 100% resident satisfaction will definitely make an immediate and positive impact to (INSERT NAME OF COMPANY). Additionally, I offer well-honed administrative, interpersonal, and planning skills which are integral as a property manager.

As a proactive contributor to your organization, you will find me to be a highly motivated professional and stellar leader committed to supporting you in achieving your objectives through superior self-initiative and solid management experience. I am confident that I could be a valuable asset to your organization and encourage you to call me at the numbers listed above so that we may discuss this mutually beneficial opportunity.

Sincerely,

Yyyyyy x. yyyyyy