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Yyyyyy x. yyyyyy

6673 Torenia Trail #102 | Xxxxxx, CA xxxxxx xxx-xxx-xxxx |


Motivated, dedicated and highly skilled Clinic and Human Resources Manager with years of progressive experience in medical office operations, paired with considerable background in HR. Adept as it relates to effectively leading and motivating employees to achieve success. Operate seamlessly both in teams and independently. Conversant in leading daily business operations smoothly and in a manner that ensures efficiency. Seeking an HR-focused role that will allow for advancement in the field, as well as offer opportunities for continued learning and growth.


Areas of Expertise


Personnel Relations | Human Resources Problem-Solving | Benefits Administration | Payroll | Business Acumen

Staff On-Boarding | Operations Management | Regulatory Compliance | HIPPA | Taleo | PeopleSoft | MS Excel


Professional Synopsis


Balanza Counseling Clinic | Clinic Office Manager 2016-Present

  Aid the Clinical Department in ensuring a smooth flow of information and services, including guiding and motivating a dynamic eight-person team of professionals

  Inform staff of and enforce all pertinent HR policies and protocols, as well as related duties including staffing and workflow coordination

  Drive quality patient care delivery, often liaising between health agencies and providers as needed

  Manage billing, both in print and electronically, as well as payroll, purchasing and other fiscal areas

  Oversee administrative duties, such as facilitation of authorizations and assessments, inventory control for medical supplies, as well as grievance processing


Bloomingdales | Sr. Human Resource Administrator 2016-2017

  Worked across southern CA as the HR Lead for all full-time and contingent workforce planning, recruiting, on- boarding and training; acted as a point of contact for all personnel HR issues

  Noted process inefficiencies, remedied using new recruiting, on-boarding and training processes; alleviated the HR headcount and reduced vacant headcount KPIs in the process

  Joined with department Managers to assess and fulfill resource needs using a combination of full-time and contracted personnel to balance sales and align with budget goals

  Managed onsite transfers, promotions and hiring by sourcing quality candidates using recruiting system postings; managed the interview and on-boarding processes at all phases

  Improved corporate training efforts and more than tripled the compliance rate as a result

  Fueled heightened levels of accuracy as it related to weekly and ad-hoc employee and paycheck reporting

  Often managed concurrent priorities in order to garner the utmost in efficiency


Affordable Providers | Human Resource Business Partner 2015-2016

  Served as a founding member of a start-up care provider, skilled in identifying, forecasting and establishing organizational structure and headcount needs

  Led all start-up HR responsibilities in an effort to ensure proper staffing levels

  Filled headcount needs prior to launch

  Managed growth during a period of rapid client base increase until the company underwent a merger with another care provider

  Devised holistic, well-planned compliance measures, vendor agreements and internal policies

  Also handled daily operations such as budgeting, cost control, payroll and general accounting, with full responsibility for P&L


Yyyyyy x. yyyyyy



Canaan | HR and Billing Manager 2014-2015

  Worked in an HR Lead capacity to efficaciously identify and tend to staffing needs

  Managed related processes such as timekeeping, payroll, enrollment and benefits administration

  Also handled recruiting and payroll, confirming accuracy for the latter and all billing vendor processes

  Mentored and supervised a team of 80 Care Coordinators during scheduling, contract negotiation and operational issue resolution; in doing so, generated the highest margin year in company history


Heartland Coalition | Human Resource Business Partner 2009-2014

  Led HR operations, with the goal of identifying new needs across a series of nonprofit subsidiary organizations e.g. electric car manufacturing, sustainable housing and environmental education

  Designed and set into motion an all-inclusive recruiting strategy; always enforced all HR policies and procedures to the highest possible degree

  Authored the organization s first employee handbook, which served as an excellent complement to training and development processes

  Partnered with the CEO and COO to attract top-tier talent for a new subsidiary nonprofit dental services clinic; used recruiting network to acquire donated equipment and recruited staff needed to open

  Recognized compliance gaps during staff and policy audits


Palomar Pomerado Health | Executive Administrative Assistant 2006-2008

  Managed the CEO s travel schedule, as well as coordination of all meetings and executive communications

  Resolved employment disputes using proactive communication

  Proved vital in bringing the Workers' Compensation program into full compliance

  Developed personnel policies, standard operating procedures (SOPs) and personnel handbooks

  Delivered financial management support while leading special project, analysis, investigation, research and audit functions


Behavioral Support Services/Dr. Mihas | Psychiatry Office Manager 2002-2006

  Served as a private practice office manager in a busy psychiatric clinic setting

  Enhanced patient screening and scheduling which generated an increase in revenue by 40%

  Oversaw all recruiting and advertising in an effort to boost the practice s name recognition and reputation for excellence

  Led patient scheduling, medical billing and payroll processes to ensure efficiency and timeliness




Master of Science, Social Work University of Southern Xxxxxx

Master of Science, Psychology, Xxxxxx Coast University

Bachelor of Science, Business, National University







Yyyyyy x. yyyyyy

6673 Torenia Trail #102 | Xxxxxx, CA xxxxxx xxx-xxx-xxxx |




March 16, 2018


Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:


  I bring to any role years of proven HR expertise, primarily in medical office and nonprofit environments.


  It is my hope to put the skills I ve developed and sharpened over the years to use in a challenging, engaging new setting that allows for leverage of my many core competencies.


  My experiences thus far have sharpened my interpersonal and relationship building aptitudes, as well as my drive to connect positively with clients, colleagues and other stakeholders at all levels.


  I excel in fast-paced settings that call for adaptability, as both an independent achiever and valued team member to lend to seamless operations.


  Over the course of my career, I refined my talents as it relates to benefits administration, staffing, policy enforcement, assessment, organization and time management, among others.


  To pair with my work chronology, I have two M.S. degrees, one in Social Work and the other in Psychology. I also have a B.S. in Business, all three of which lend well to my career aspirations.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume



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