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Motivated, dedicated and highly skilled Clinic and Human Resources Manager with years of progressive experience in medical office operations, paired with considerable background in HR. Adept as it relates to effectively leading and motivating employees to achieve success. Operate seamlessly both in teams and independently. Conversant in leading daily business operations smoothly and in a manner that ensures efficiency. Seeking an HR-focused role that will allow for advancement in the field, as well as offer opportunities for continued learning and growth.
Personnel Relations | Human Resources Problem-Solving | Benefits Administration | Payroll | Business Acumen
Staff On-Boarding | Operations Management | Regulatory Compliance | HIPPA | Taleo | PeopleSoft | MS Excel
Aid the Clinical Department in ensuring a smooth flow of information and services, including guiding and motivating a dynamic eight-person team of professionals
Inform staff of and enforce all pertinent HR policies and protocols, as well as related duties including staffing and workflow coordination
Drive quality patient care delivery, often liaising between health agencies and providers as needed
Manage billing, both in print and electronically, as well as payroll, purchasing and other fiscal areas
Oversee administrative duties, such as facilitation of authorizations and assessments, inventory control for medical supplies, as well as grievance processing
Worked across southern CA as the HR Lead for all full-time and contingent workforce planning, recruiting, on- boarding and training; acted as a point of contact for all personnel HR issues
Noted process inefficiencies, remedied using new recruiting, on-boarding and training processes; alleviated the HR headcount and reduced vacant headcount KPIs in the process
Joined with department Managers to assess and fulfill resource needs using a combination of full-time and contracted personnel to balance sales and align with budget goals
Managed onsite transfers, promotions and hiring by sourcing quality candidates using recruiting system postings; managed the interview and on-boarding processes at all phases
Improved corporate training efforts and more than tripled the compliance rate as a result
Fueled heightened levels of accuracy as it related to weekly and ad-hoc employee and paycheck reporting
Often managed concurrent priorities in order to garner the utmost in efficiency
Served as a founding member of a start-up care provider, skilled in identifying, forecasting and establishing organizational structure and headcount needs
Led all start-up HR responsibilities in an effort to ensure proper staffing levels
Filled headcount needs prior to launch
Managed growth during a period of rapid client base increase until the company underwent a merger with another care provider
Devised holistic, well-planned compliance measures, vendor agreements and internal policies
Also handled daily operations such as budgeting, cost control, payroll and general accounting, with full responsibility for P&L
Worked in an HR Lead capacity to efficaciously identify and tend to staffing needs
Managed related processes such as timekeeping, payroll, enrollment and benefits administration
Also handled recruiting and payroll, confirming accuracy for the latter and all billing vendor processes
Mentored and supervised a team of 80 Care Coordinators during scheduling, contract negotiation and operational issue resolution; in doing so, generated the highest margin year in company history
Led HR operations, with the goal of identifying new needs across a series of nonprofit subsidiary organizations e.g. electric car manufacturing, sustainable housing and environmental education
Designed and set into motion an all-inclusive recruiting strategy; always enforced all HR policies and procedures to the highest possible degree
Authored the organization s first employee handbook, which served as an excellent complement to training and development processes
Partnered with the CEO and COO to attract top-tier talent for a new subsidiary nonprofit dental services clinic; used recruiting network to acquire donated equipment and recruited staff needed to open
Recognized compliance gaps during staff and policy audits
Managed the CEO s travel schedule, as well as coordination of all meetings and executive communications
Resolved employment disputes using proactive communication
Proved vital in bringing the Workers' Compensation program into full compliance
Developed personnel policies, standard operating procedures (SOPs) and personnel handbooks
Delivered financial management support while leading special project, analysis, investigation, research and audit functions
Served as a private practice office manager in a busy psychiatric clinic setting
Enhanced patient screening and scheduling which generated an increase in revenue by 40%
Oversaw all recruiting and advertising in an effort to boost the practice s name recognition and reputation for excellence
Led patient scheduling, medical billing and payroll processes to ensure efficiency and timeliness
Master of Science, Social Work University of Southern Xxxxxx
Master of Science, Psychology, Xxxxxx Coast University
Bachelor of Science, Business, National University
March 16, 2018
Hiring Agent Name
Dear [Hiring Agent Name],
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:
I bring to any role years of proven HR expertise, primarily in medical office and nonprofit environments.
It is my hope to put the skills I ve developed and sharpened over the years to use in a challenging, engaging new setting that allows for leverage of my many core competencies.
My experiences thus far have sharpened my interpersonal and relationship building aptitudes, as well as my drive to connect positively with clients, colleagues and other stakeholders at all levels.
I excel in fast-paced settings that call for adaptability, as both an independent achiever and valued team member to lend to seamless operations.
Over the course of my career, I refined my talents as it relates to benefits administration, staffing, policy enforcement, assessment, organization and time management, among others.
To pair with my work chronology, I have two M.S. degrees, one in Social Work and the other in Psychology. I also have a B.S. in Business, all three of which lend well to my career aspirations.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!