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Yyyyyy x. yyyyyy

- 25 North Line Rd Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Operations Manager

Qualifications Profile


    Self-assured, dynamic, and results-driven management professional with more than 33 years providing high-performance operations management, resource management, and process improvements in the U.S. Military, correctional institutions, and wellness industry.

-    Proven dedication to process efficiencies in supply chain and operations management, generating savings and resource optimization, while creating cost and quality service advantages in highly competitive markets.

-    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to resolve work and professional relationship issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-xxxxxxced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.


Key Expertise

Business Operations Management

    Strategic Planning & Execution

    Customer Service Management

    Operations Management

    Total Quality Management

    Process/Workflow Improvement

    Continuous Quality Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Productivity Improvement

    Fiscal & Budget Management

    Profitability Management

    Accounting, Sales, & Financial Management Support

    Facilities/Resource Management

    Production Planning & Control

    Supply Chain Management

    Concurrent Project Management


    Policies & Regulatory Compliance

    Staff Supervision & Training

    Team Building Dynamics

    Records & Document Management


    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook).


Professional Experience


Trinity Wellness Mount Laurel, NJ Director of Operations 2012 Present

    Exxxxxxxnd strategic planning for a healthcare service comxxxxxxny that provides B2C services, overseeing fulfillment of financial and operational objectives, aligning and consolidating dexxxxxxrtmental strategies with corporate and business objectives, and institutionalizing project management disciplines to achieve process and service quality improvements.

Achievements to date:

    Increased operating profitability by $20,000 each quarter, optimizing Program Budgets that resulted in annual savings of $18,000, while enhancing value and efficiency by 36%.

    Exxxxxxxnded research and developed and executed innovative strategies that achieved comxxxxxxny goals while deploying resources that realized financial forecasts by 50% and generating Grant Reports success rate of 8.5%.


Xxxxxx Dexxxxxxrtment of Corrections Graterford, XXXXXX Lieutenant 1993 2011

    Contributed to decision making over choices in organizational and procedural changes that addressed external and internal factors imxxxxxxcting business operations.

    Identified operating inefficiencies and recommended process improvements that increased efficiency by 30%.

    Developed and executed safety programs, ensuring compliance that reduced disruptive incidents by 80%.

    Increased productivity by 28% and reduced count times by 10%.


United States Marine Corps Camp Pendleton, CA Sergeant 1983 1993


Education & Credentials


    NEW ENGLAND COLLEGE, School of Graduate and Professional Studies

M.S.M. in Operations Management, GXXXXXX 3.97 (2016)


B.S. in Criminal Justice, Summa cum Laude, GXXXXXX 3.93 (2012)

Member: Delta Epsilon Tau Honor Society


Professional Training & Certifications

    Certificate, Mastering Project Management/Essentials of Project Management, Villanova University (2013)


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