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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Retail Management Specialist


Profile of Qualifications


  • Self-motivated, results oriented Professional with an in depth understanding of strategic business operations and tactical leadership processes.
  • Demonstrated ability to drive team performance throughout implementation of successful training programs.
  • Dynamic communication skills, key to promoting customer satisfaction and generating client based referrals.


Key Areas of Expertise


   Operations Management

   Training & Development

   Customer Service



   Quality Control

   Personnel Management

   Revenue Growth

   Financial Operations


Professional Synopsis


Charleston, SC 2015-Present

Assistant Manager

  • Fulfill critical role overseeing daily operations, focused primarily on production, freight inventory and personnel management.
  • Ensure quality control throughout daily operations by conducting audits, issuing refunds and maintaining accuracy throughout markdowns.
  • Demonstrate strong interpersonal skills through daily customer interactions.


Goodwill Industries, Inc. - Walterboro, SC 2011-2013

Store Manager

  • Leveraged top notch customer service skills to successfully resolve inquiries and troubleshoot issues, resulting in increased customer satisfaction.
  • Exemplified leadership capabilities throughout hands on staff management and task delegation.
  • Streamlined sales operations, resulting in continual achievement of existing quotas.
  • Chief responsibilities included oversight of financial operations, performing opening/closing processes and
  • Strategically maximized company revenue throughout accurately pricing goods.
  • Developed and implemented highly effective training programs to increase employee productivity.


Goodwill Industries, Inc. - Summerville, SC 2010-2011

Assistant Store Manager

  • Served as Store Manager when necessary, assuming key responsibilities such as staff management, scheduling and opening/closing operations.
  • Promoted overall customer satisfaction throughout daily interactions.
  • Continually meet and exceed sales goals throughout implementation of effective strategies and ensuring proper pricing.
  • Maintained accuracy throughout financial operations.


Goodwill Industries, Inc. - Goose Creek, SC 2008-2010

Lead Manager

  • Utilized customer service abilities to promote satisfaction and retention.
  • Successfully priced items to maximize store profitability while maintaining guideline adherence.
  • Contributed extensively to completion of administrative functions.



Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Voice of Believers Christian Day Care - Norfolk, Virginia Beach, Virginia 2001-2008


  • Demonstrated strong leadership and communication skills throughout call management, educating students and payment processing.


Previous Positions:

JC Penny - Norfolk, Virginia 1999-2001

Sales Associate


Rack and Sack - Norfolk, Virginia 1991-1994


Education & Professional Development


Coursework completed toward Bachelor Degree, Southern Wesleyan University, Charleston, SC; 2015-Present

A.A.S, Southern Wesleyan University, Charleston, SC; 2014

Certified Nurses Aide, Madison Career School, Norfolk, VA; 1995

High School Diploma, Norview High School


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