Highly motivated individual, with Operations Management, Personnel Training and Human Resources Direction experience, seeking to utilize in-depth experience in a challenging assignment

  Bachelor of Science in Business Management; Magna cum Laude Graduate with 3.9 GPA; member of President s List six semesters, Dean s List three semesters; Golden Key International Honor Society; International Honor Society of Beta Gamma Sigma; academic and life skills mentor

  Exceptional strengths in Operations and Project Management, Strategic Development, Human Resources, Quality Process oversight, cross-cultural interaction and production delivery; apply expertise in training personnel within retail environment on all aspects of organizational policies and goals, continually motivating, encouraging and mentoring toward performing at highest personal levels

  Skillfully utilize outstanding communicative as well as interpersonal relationship development capabilities in building and expanding client base; provide world-class customer service that supports organizational growth as well as revenue enhancement through ongoing, repeat business

  Have developed time management and organizational skills while managing personnel work performance and meeting customer needs within fast-paced and highly stressful environments

California Dreaming 2011 2018

Trainer/Bartender

       Effectively trained new staff on organizational policies and procedures; utilized computerized instruction as well as providing hands-on, practical supervised experience.

       Employed in-depth experiential base, along with mentoring, coaching and counseling skills, to motivate and encourage individuals to maximize skills and performance while providing exceptional support and service for guests.

       Continually utilized exceptional communicative and relationship-building skills while overseeing food and beverage service areas meeting the needs of up to 50 bar guests and 350 dining room patrons; also skillfully managed needs/requests of guests in curbside ordering activities.

Bob Evans Restaurant 2013 2016

Trainer/Waitress

       Held comprehensive responsibilities for providing front-of-house training for all new employees, focusing on Host, Server and Take-Out duties/activities.

       Ensured delivery of exceptionally prompt and courteous service and support while working within stressful and high-pressure environment.

       Continually interfaced with staff and communicated the importance of utilizing highest levels of effectiveness and efficiencies to improve operational performance while still providing an excellent dining experience for guests.

Coastal Carolina University

Bachelor of Science, Business Management, 2011

GPA: 3.9

Magna cum Laude Graduate ~ President s List ~ Dean s List ~ Honor Society

Areas of focus; Strategic Management, Project Management, Human Resource Management, Quality Process Management, Cross Cultural Management, Production/Operations Management