- 3345 Deerbrook Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

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(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)

Dear Hirxxxxxxg Manager,

        Xxxxxx response to a job vacancy postxxxxxxg for the position of ________________, I am pleased to formalize my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my M.B.A. with over 10 years providxxxxxxg high-performance Customer Service, Project Management, Global IT Solutions Delivery, and Operations Management xxxxxx the IT and busxxxxxxess solutions sectors here and overseas. I am currently with Cummxxxxxxs, USA as ITFE Operations Project Manager after servxxxxxxg as DBU IT Global Support Leader. Prior to this, I was with Cummxxxxxxs, Africa, as Busxxxxxxess Systems Support Leader with earlier engagements at IT Support Analyst, followxxxxxxg a tenure with EDS, South Africa as Xxxxxxformation Analyst. For more details, please take a moment to go through my resum .

Xxxxxx leveragxxxxxxg my technical and managerial competencies harnessxxxxxxg a solid ITIL foundation, I brxxxxxxg to the table my personal strengths that xxxxxxclude a passion for achievxxxxxxg busxxxxxxess objectives through people-centric and efficiency-driven leadership excellence that maximize resources xxxxxx meetxxxxxxg expected deliverables. Along the way, I also offer my busxxxxxxess-aware xxxxxxterpersonal communication skills that help build sustaxxxxxxable professional relationships with the people I work with, promotxxxxxxg repeat busxxxxxxess, achievxxxxxxg cost advantages xxxxxx negotiated contracts, and fosterxxxxxxg a harmonious collaborative work environment xxxxxx achievxxxxxxg shared project commitments.

I am confident that my education, experience, and personal strengths qualify me as a suitable candidate for the vacancy, one who can help achieve your objectives as part of your management team. Should you need further clarification, please do not hesitate to reach me through any of my contact poxxxxxxts xxxxxx the headxxxxxxg. An xxxxxxterview with you or your representative would be most welcome. Thank you for considerxxxxxxg me, and I look forward to hearxxxxxxg from you soon.

Sxxxxxxcerely,

YYYYYY X. YYYYYY

Attachment: Resum

- 3345 Deerbrook Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

IT Service Delivery Manager ▪ IT Operations Manager

Qualifications Profile

    Efficiency-focused and results-driven management professional with over 12 years providxxxxxxg high-performance Customer Service, Project Management, Global IT Solutions Delivery, and Operations Management xxxxxx the IT and busxxxxxxess solutions sectors, here and overseas.

    Detail-oriented and analytical, with critical thxxxxxxkxxxxxxg to address complex ITIL service & project management issues, mxxxxxximizxxxxxxg implementation risks, and improvxxxxxxg delivery process efficiencies that saved the company over 12% of operatxxxxxxg costs and restorxxxxxxg IT systems to stem client operatxxxxxxg losses.

    Well-organized, with multitaskxxxxxxg and prioritization skills xxxxxx maximizxxxxxxg resources, providxxxxxxg multi-role leadership xxxxxx completxxxxxxg cross-functional IT solutions engagement on a global scale.

    Decisive leadership with exceptional people management and xxxxxxterpersonal communication fiat that achieve wxxxxxx-wxxxxxx solutions xxxxxx vendor negotiations, while xxxxxxspirxxxxxxg confidence, operational excellence, and teamwork synergies xxxxxx achievxxxxxxg shared busxxxxxxess objectives.

Professional Experience

Cummxxxxxxs, Xxxxxxc., USA 2014 Present

    Provide strategic and tactical direction xxxxxx managxxxxxxg IT systems implementation xxxxxx concurrent cross-functional projects, deliverxxxxxxg on stakeholder expectations while streamlxxxxxxxxxxxxg project cycles to improve cost effective project completion.

    Facilitate project plannxxxxxxg sessions workxxxxxxg with both xxxxxxternal and external project stakeholders to establish KPIs, milestones, and deliverables.

    Optimized project resources to ensure efficient and cost-effective global delivery of solutions, harnessxxxxxxg 6 sigma tools to drive a contxxxxxxuous service quality improvement model that created a totally satisfyxxxxxxg customer experience,

    Collaborated with stakeholders and client leadership to facilitate and standardize busxxxxxxess support systems, issue escalation poxxxxxxts across the busxxxxxxess, and high-xxxxxxtegrity SLA fulfillment.

    Led a team that successfully restored the Argentxxxxxxian service delivery that ended client s significant losses.

    Saved 12% xxxxxx operatxxxxxxg costs amountxxxxxxg to $200,000 from new statement-of-work negotiations and xxxxxxvestigation of reward dollars while aggressively pursuxxxxxxg cost advantages xxxxxx pricxxxxxxg for support contracts.

    Managed ad hoc project xxxxxxitiatives for Africa Busxxxxxxess Systems, executxxxxxxg professional support and restoration of services, simplifyxxxxxxg technical support xxxxxxvolvxxxxxxg systems admxxxxxxistration/maxxxxxxtenance and busxxxxxxess applications development, developxxxxxxg swim-lane and process efficiency models, while ensurxxxxxxg stability xxxxxx IT operations and project engagements.

    Served as primary escalation poxxxxxxt xxxxxx resolvxxxxxxg client issues, providxxxxxxg Busxxxxxxess Relationship Manager role to two other divisions, and aggressively penetratxxxxxxg new markets with astute negotiations and competitive pricxxxxxxg of 3^rd party procurements.

    Managed IT support teams, providxxxxxxg competency development and mentorship, and supportxxxxxxg IT career mobility.

    Responsible for deliverxxxxxxg needs-based technical IT support and service xxxxxxtegrity, providxxxxxxg busxxxxxxess and systems analysis on solutions development and enhancement requests from xxxxxxternational users and clients.

    Oversaw project implementation and stabilization of manufacturxxxxxxg busxxxxxxess systems.

Education

    XXXXXXDIANA WESLEYAN UNIVERSITY Marion, XXXXXX

M.B.A., GPA: 4.0 (2016)

    DURBAN UNIVERSITY OF TECHNOLOGY Johannesburg, ZA (2012)

Bachelor of Technology: Management (2012) | National Diploma: Xxxxxxformation Technology (2003)

Professional Traxxxxxxxxxxxxg & Certification

    Scrum Fundamentals Awareness, Alison Onlxxxxxxe (2017)

    ITIL Certified Expert Pxxxxxxk Elephant, Johannesburg, ZA (2015)

    IBM Certified Professional xxxxxx Lotus Notes (2005) | Project Management Certificate