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Award-winning retail management leader with a proven track record of increasing sales and leading teams.
Particular knowledge with high-end fashion brands and up-selling customers to purchase store credit cards.
Experience leading and training a team to maximize their potential and exceed performance objectives.
Excellent listening, verbal communication and interpersonal skills to build relationships.
Customer Service Team Leadership/Training Profit & Loss Sales
Inventory Control Operations Management Loss Prevention Policies & Procedures
Banana Republic Apr. 2017-Present
Assistant Manager Castle Rock, CO (formerly, Lakewood, CO)
Started working at Lakewood store but it was destroyed by a hail storm; moved to Castle Rock location.
Managed a $5 million store in Lakewood as well as 30 employees, increasing the number of new credit card applicants by 2 percent to rank No. 3 in the district for sales performance.
Stein Mart Oct. 2014-Apr. 2017
Men s Merchandising Manager Thornton, CO (Sept. 2016-Apr. 2017)
Played an integral leadership role helping to open three new store locations within a two-year period.
Interviewed candidates for employment opportunities and hired associates that were an ideal fit.
Collaborated with colleagues to setup each store while also providing training to new employees.
Opened and closed the store, including counting cash drawers and completing bank deposits.
Executed merchandising and floor moves based on seasonal changes, business needs and trends.
Customer Service Manager Rancho Mirage, CA (Sept. 2015-Sept. 2016)
Led a team of customer service professionals at this new store, including hiring and training staff.
Ranked No. 1 for most new credit card applications three consecutive weeks, converting 50% of customers.
Awarded Associate of the Month in Dec. 2015 for exceptional performance.
Men s Merchandising Manager Carlsbad, CA (Oct. 2014-Sept. 2015)
Provided exceptional service to customers in a dynamic and fast-paced environment.
Interviewed candidates for job opportunities and hired associates that were an ideal fit.
Trained, mentored and coached team members on best practices of operations.
Barney s Xxxxxx Carlsbad, CA Oct. 2008-Sept. 2014
Men s Selling Supervisor
Educated male customers about and designer clothing and shoes, including the latest styles and trends.
Consistently met or exceeded sales performance objectives.
Replenished the sales floor to ensure available sizes and inventory on the sales floor.
Clarks Companies, CCNA Carlsbad, CA Sept. 2003-Oct. 2008
Assistant Store Manager (promoted from Floor Supervisor within 12 months)
Monitored store profit and loss and made adjustments as needed to achieve revenue and margin goals.
Managed team members, including creating their shift schedules.
Opened and closed the store and also managed merchandising, including inventory control.
Dear Hiring Manager:
With this letter, I wish to express my sincere interest in becoming your next (INSERT EACH JOB TITLE HERE).
As my accompanying resume indicates, I am an award-winning retail management leader with a proven track record of increasing sales and leading teams. I have particular knowledge with high-end fashion brands and up-selling customers to purchase store credit cards. Additionally, I have experience leading and training a team to maximize their potential and exceed performance objectives. Among my achievements:
Managed a $5 million Banana Republic store in Lakewood as well as 30 employees, increasing the number of new credit card applicants by 2 percent to rank No. 3 in the district for sales performance.
Awarded Associate of the Month at Stein Mart for exceptional performance and also ranked No. 1 for most new credit card applications three consecutive weeks, converting 50% of customers.
Promoted from Floor Supervisor to Assistant Store Manager at Clarks Companies, CCNA for results-achieved.
I am confident I would be an immediate and long-term asset to your organization. I look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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