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Yyyyyy x. yyyyyy

- 2551 Brady St.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Business IT Systems Analyst

Qualifications Profile


    Highly self-motixxxxxxted and results-driven IT professional with more than 8 years providing high-performance IT project management support, systems analysis, and systems administration in the automotive and healthcare industries.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible with quick learning abilities to reach high productivity levels in fast-paced work environments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

IT Project Management Support

    IT Project Management Support

    Systems/Business Needs Analysis

    Quantitative/Qualitative Analysis

    Project Progress Documentation

    Systems Install, Configuration, Migration & Integration)

    Stress & User Acceptance Testing

IT Systems Administration Support

    IT Systems Planning & Execution

    Data & Network Center Operations Management Support

    IT User/Server Administration

    Process/Workflow Improvement

    Relationship Management (Customers/Users, & Suppliers)

    Inter-Office Coordination

    Staff Supervision & Training

    Technical Records & Document Management

    MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


Business Systems Analysis & IT Project Support

    Served as technical lead in IT project implementation, collaborating with functional and technical departments to define system specifications and integration project requirements.

    Analyzed IT hardware and software support issues to determine root cause and provide remediation plans to improve system stability and reduce failure rates on both user and central server and network facilities. Developed test scripts for user acceptance testing in IT projects.

    Defined and ensured compliance with performance and QA metrics to assess project implementation progress.

    Facilitated cross-functional analysis and development sessions, documentation, and developed process carts and training materials in support of ongoing IT projects.

    Identified project issues and risks for mitigation and facilitated implementation and change management.

Systems Administration

    Identified opportunities to automate systems monitoring for efficient prevention of system outages, and improve systems axxxxxxilability. Developed and presented documentation to monitor projects, issues, recommend technical solutions, and demonstrate remediation plans.

    Created workflow diagrams and process documents for handling of system-wide outages.

    Scripted system configurations and installations, managed deployments within budgets and deadlines, and support all business process automation aimed at maximizing resource utilization in several functional areas.

IT Staff Development

    Mentored and coached junior staff and new hires on new processes. Trained colleagues on IT and network management processes & best practices.


Work History


Carmax, Inc.

Technician II, IT Operations Apr 2013 Present

Analyst, Network Operations Center Oct 2010 Mar 2013

Hospital Corporation of America (HCA)

Technician II Jul 2008 Sep 2010


Education & Credentials


    M.B.A. with concentration in IT Project Management, WESTERN GOVERNORS UNIVERSITY (2011)

    B.S. in Information Systems Network Management, VIRGINIA COMMONWEALTH UNIVERSITY (2005)

Professional Affiliations

    Member: Toastmasters Club

    Created/manage a local classic/vintage car enthusiast/collector group

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