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- 2551 Brady St. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * email@example.com
Business IT Systems Analyst
Highly self-motixxxxxxted and results-driven IT professional with more than 8 years providing high-performance IT project management support, systems analysis, and systems administration in the automotive and healthcare industries.
Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Flexible with quick learning abilities to reach high productivity levels in fast-paced work environments.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.
IT Project Management Support
IT Project Management Support
Systems/Business Needs Analysis
Project Progress Documentation
Systems Install, Configuration, Migration & Integration)
Stress & User Acceptance Testing
IT Systems Administration Support
IT Systems Planning & Execution
Data & Network Center Operations Management Support
IT User/Server Administration
Relationship Management (Customers/Users, & Suppliers)
Staff Supervision & Training
Technical Records & Document Management
MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing
Business Systems Analysis & IT Project Support
Served as technical lead in IT project implementation, collaborating with functional and technical departments to define system specifications and integration project requirements.
Analyzed IT hardware and software support issues to determine root cause and provide remediation plans to improve system stability and reduce failure rates on both user and central server and network facilities. Developed test scripts for user acceptance testing in IT projects.
Defined and ensured compliance with performance and QA metrics to assess project implementation progress.
Facilitated cross-functional analysis and development sessions, documentation, and developed process carts and training materials in support of ongoing IT projects.
Identified project issues and risks for mitigation and facilitated implementation and change management.
Identified opportunities to automate systems monitoring for efficient prevention of system outages, and improve systems axxxxxxilability. Developed and presented documentation to monitor projects, issues, recommend technical solutions, and demonstrate remediation plans.
Created workflow diagrams and process documents for handling of system-wide outages.
Scripted system configurations and installations, managed deployments within budgets and deadlines, and support all business process automation aimed at maximizing resource utilization in several functional areas.
IT Staff Development
Mentored and coached junior staff and new hires on new processes. Trained colleagues on IT and network management processes & best practices.
Hospital Corporation of America (HCA)
Education & Credentials
M.B.A. with concentration in IT Project Management, WESTERN GOVERNORS UNIVERSITY (2011)
B.S. in Information Systems Network Management, VIRGINIA COMMONWEALTH UNIVERSITY (2005)
Member: Toastmasters Club
Created/manage a local classic/vintage car enthusiast/collector group
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