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Experienced Strategic Leader with 15+ years of experience within high-stress environments with a strong background in providing support to underserved and/or minority community members. Experienced in leading complex projects, implementing unique organizational strategies, and providing coaching/training to co-workers. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Unionized Staff Management Team Leadership Process Improvement Customer Service/Support

Problem Solving/Critical Thinking Strategy Implementation Regulatory Compliance

Data Analysis Project Management Attention to Detail Financial Analysis Budget Development

• Provide transportation to customers within the New York City area which requires identifying and scheduling pick-up and drop-off logistics
• Utilize superior communication and interpersonal abilities to successfully build rapport with customers along with consistently increasing revenue levels through the utilization of strategic route plans

• Directed day to day outreach logistics within a non-profit environment which centered on contacting members of the undocumented community and assisting/coaching them with obtaining ITIN documents and the New York City Tax Program
• Supported the VP for Antipoverty Programming in the design and implementation of an outreach campaign which used street teams in addition to working closely with NYCHA Property Managers who assisted in providing tenants information about the food bank
• Built strategic partnerships with both internal and external stakeholders, worked effectively with leaders within other countries, and build rapport with community groups

• Led outreach operations for the World Trade Center Health Program which was funded by the CDC and assisted individuals affected by 9/11
• Successfully reached over 40,000 individuals through the development of partnerships with local media and small businesses and the execution of community events
• Assisted over 50 individuals during the WTC program application process, created outreach presentations, participated in media events, and tracked program metrics
• As a Certified NY State of Health Navigator, assisted over 100 community members in applying for health insurance through the New York State insurance exchange

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Portraits International, Houston, TX 2006-2012

• Facilitated operations throughout the Southwest region of Mexico with a focus on providing turn-key specialty photography events for retailers
• Successfully obtained over $1 million in sales within 1 year which was an increase of 15% from the previous year
• Recruited, trained, and supervised a team of 14 individuals which required providing guidance to staff members and diffusing employee relations issues

1199 National Benefit Fund, New York, NY 2005-2006

• Managed outreach efforts for a benefit fund which included acting as a liaison between members and various healthcare institutions
• Designed and coordinated the execution of media marketing campaigns, facilitated training seminars, and led events at benefit member work sites

• Executive Director, Glades Latino Center, 2001-2004
• Advisor to the Ambassador, Embassy of the Dominican Republic, 1997-2001

Negotiation and Conflict Resolution Certification

Universidad of Valparaiso, Chile