Accomplished Leader eager to contribute 10+ years of experience to a progressive organization.

• Innovative, detail oriented Professional with proven experience maximizing efficiency throughout daily operations.
• Demonstrated ability to rapidly establish rapport and maintain lasting client relationships.
• Skilled in utilizing subject matter expertise to develop highly successful training and development initiatives, key to optimizing productivity.
• Bilingual in Spanish and English.

Computershare, Canton, MA 2005-Present

Billing Lead

• Received merit based promotion from Billing Specialist through exemplification of strong leadership, organizational and process improvement skills.
• Utilize leadership abilities to strategically increase efficiency throughout daily billing operations.
• Leverage subject matter expertise to design highly successful training and development initiatives for new hires nationwide.
• Demonstrate strong communication skills throughout shareholder interactions, focused primarily on inquiry resolution and ensuring satisfaction.
• Resourcefully compile and filter data from internal and external departments, key to creating invoices and maintaining accounts receivable.
• Ensure precision throughout tax system file maintenance, containing records for certification (W9, W8).
• Chief responsibilities include production of 1099 and 1042 tax forms, as well as overseeing cash movements for tax withholding deposits.

Security Guard 2008-2011

• Recognized as Employee of the Quarter for outstanding leadership skills.

Chicago Public Schools, Chicago, IL 2003

Elementary School Teacher

• Assumed key position overseeing all aspects of classroom management, including curriculum development, as well as promotion of student growth and development.

Master of Arts, Wartburg Theological Seminary; 1994

Bachelor of Arts, Texas Lutheran University; 1989