- 301 Xxxxxx Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Customer Service Management Administration Marketing Analyst

Qualifixxxxxxtions Profile

    Highly self-motivated and results-driven management professional with more 13 years of experience providing high-performance compliance management, customer service, and marketing/administrative expertise in city government and technology based companies.

    Detail-oriented without losing sight of the big picture, analytixxxxxxl and methodixxxxxxl with critixxxxxxl thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communixxxxxxtion skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

    Marketing & Sales Support

    B2B/B2C Sales Management

    Territory Sales Administration

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Event Management

    Merchandise Inventory Management

    Service Support Administration

    Time Management

    Process/Workflow Improvement

    Inter-Office Coordination

    Policies & Regulatory Compliance

    Staff Supervision & Training

    Office & Staff Administration

    Office Supplies Inventory

    Records & Document Management

    MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing

Professional Experience

City of Thousand Oaks Ÿ Thousand Oaks, XXXXXX

    Provide public service and administrative support at the Code Compliance division addressing public inquiries, providing information, researching problems, processing fees, receiving payments and issuing licenses and permits, by telephone and in person.

Municipal/Permit Applixxxxxxtion Processing

    Serve as Liaison in processing permits for special events, film, temporary use, mobile business, home occupation and farm animal permitting. Address and processes code violations in collaboration with the proper office.

    Receive and process farm animal permits and conduct on-site inspections to determine proper setbacks are met.

    Verify accuracy of permit applixxxxxxtion data, city-owned property approvals, and fees collected before data entry in the applixxxxxxtion tracking systems.

    Maintain and update various logs and applixxxxxxtion records, as well as issued permits.

    Initiate organized collection of material and streamline distribution and departmental approving process, administering to special events that have doubled since 2009 to nearly a hundred in 2014.

Compliance Management

    Coordinate several departmental functions such as the Xxxxxx County Sheriff, and the Fire and Environmental Health departments for review covering traffic control, tenting, noise and food services.

    Review insurance policies, business license and property owner accuracy with the applixxxxxxnts. Keep records and assist business owners with the temporary banner parameters.

    Refer reporting and violating parties to the proper interdepartmental office for further investigation.

Process Improvement

    Developed parameters which increased ease of film permitting process for film permit applixxxxxxnts as well as ensuring minimal impacts to neighboring businesses/residents.

    Review and improve process approvals and timeframes/loxxxxxxtions that require extremely fast paced turnaround time. Tripled Film Permit volumes since 2009, averaging 30-40 per xxxxxxlendar year.

Public Service & Relationship Management

    Develop relationships with various loxxxxxxl nonprofit organizations, businesses, schools, and other institutions.

    Respond to requests for information, esxxxxxxlate problems and direct incoming xxxxxxlls to appropriate staff.

    Determine complaint validity and explain code violations and enforcement a procedure, ensuring that complains are within the division s ambit to address.

    Record complaints from reporting parties or responses to violating parties from residents and business owners. Determine additional charges for permits, including ranges for police departmental traffic control assistance.

- 301 Xxxxxx Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Technicolor Ÿ Xxxxxx, XXXXXX

    Promoted from Executive Assistant to the Worldwide Finance Controller of the largest disc duplixxxxxxtor in the world.

    Developed and planned marketing project proposals and presentations.

    Organized and streamlined confidential data archiving and company profile reports/document management.

    Assisted with budget preparation and administration ensuring compliance among various offices to keep expenses within or below budgets.

    Processed and routed proposals for European and domestic facilities to the proper offices for further study before recommending approvals.

    Served as Organizer/Representative for corporate involvement in the Xxxxxx County Corporate Games.

    Promoted teamwork among various other assistants and their respective executives, creating synergies that fostered working relationships across multifunctional departments.

    Provided general administrative support such as report preparation, database content management, travel planning and coordination, extensive customer contact coverage by phone and email, incoming/outgoing correspondence preparation, conference/meeting logistics, and customer service.

MetaTools (MetaCreations) Ÿ Xxxxxxrpinteria, XXXXXX

    Provided marketing administrative support to the executive staff of a fast growing computer graphics start up corporation (employed shortly before Initial Public Offering stage).

    Organized and administered logistixxxxxxl support for sales and corporate events, training conferences/seminars, trade shows, and board meetings.

    Prepared and distributed legal and administrative documents related to Initial Public Offering stages.

    Managed high-volume correspondence via phone, email and in person.

    Supported initiatives in reaching out to end users of products for updating and staff training information.

Eduxxxxxxtion

UNIVERSITY XXXXXXLIFORNIA AT SANTA BARBARA Ÿ Santa Barbara, XXXXXX (1994)

B.A. in Business Economics with Accounting Concentration